For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.
If you have a query about your tax refund progress, please click here.
For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.
For Tax Free shopping in the Finland, please visit our Finland webpage.
We are sorry but barcode number:
was not found in our system.
For more information, please click here to provide the details from your Tax Free form(s), or email us here
Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.
If you need further help, please use the links below:
We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash.
For additional information please refer to this page.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:
If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We are waiting to receive your stamped Tax Free form.
Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.
If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We have received your qualifying Tax Free form and recredited your account. Please note that recredits may be subject to additional fees.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
We have received your Tax free form and paid your refund by one of the following refund methods:
The refunding process is now complete.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
We have paid your refund by one of the following refund methods:
Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
We have received your Tax Free form and the refunding process is now complete.
Your refund amount was deducted from the original purchase amount at the time of purchase in the store.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
July 2021
In May, VisitBritain forecast there would be about 11 million tourist visits to the UK in 2021, up slightly on 2020 but less than a third of the trips in 2019. Tourist spend was also predicted to be just over a fifth of that from two years ago.
Unsurprisingly, VisitBritain expects European markets to recover quicker than long haul markets, but accepts that much will depend on vaccines, restrictions, variants etc. You get the picture – uncertainty!
It's a mixed story across Europe too. Tourism levels are starting to show a moderate improvement with hotel occupancy rates, hotel searches, and travel sentiment scores all recording gains in recent months. However a lot of uncertainty remains.
As for staycations, they are bound to be popular but how that pans out is impossible to predict for sure.
On the bright side, there is a lot of optimism that we are moving towards the end game.
Certainly, Governments across Europe are doing all they can to avoid further lockdowns as we head towards the summer travel and tourist season. An EU-wide digital vaccination certificate is also expected to be in place by 1 July.
The British government has gone further, promising that this lockdown is the last one (thanks to the vaccine rollout).
The good news is there will be guests to welcome. With many customers having built-up their savings during the pandemic, they will have more money to spend than ever before.
So, how can you encourage them to part with that hard earned cash when they stay with you?
We’ve put together a few tips to help you get your share of that Dinngggg payment moment.
Wow them with your technology.
While some guests will be looking for the personal touch from hotel staff, others post-pandemic, will be happier with a contactless check-in from their mobile phone. Once they’ve done the necessary, they can receive a mobile smart key, or pick up a room key from reception or a convenient pick-up point.
Self-service kiosks are growing in popularity as travellers grow ever more comfortable with digital in the real world. The terminals can cope with check-in, check-out and payments. The more you incorporate easy, smooth digital options the more confident your guests will be to spend.
We all like to know what we’re spending, even when we’re flush with cash.
I don’t know about you, but I always have that moment of doubt when I’m paying in a foreign currency – am I getting a good deal? Is this costing me more than I thought?
We know that guests like the option of paying in their own familiar currency so offering Currency Conversion services (DCC) will put your visitors at ease and they’re more likely to order an extra drink or two if they know how much they cost.
Forgetting your room number (was it 513 or 531?) when you place your food order, can be embarrassing. Guests want every aspect of their stay to be easy. And that includes payments.
You can make it easy for them with tokenisation. They provide their payment details on arrival and you align them with a token, a card or even a wearable. It’s like paying on a tab without the pen and paper.
They won’t have to remember their room number, sign a bill or pull a card out of their wallet or purse. Painless and let’s face it, it’s much easier to buy another drink when the card is out of sight.
Tokens also help you identify how and where your guests are spending. This gives you rich data insights so you can personalise your marketing with targeted guest reward programmes.
Make sure your system can handle as many different ways for guests to pay as possible.
Digital wallets are incredibly popular and not just with millennials and Gen Z. We’re all finding out how convenient it is to have everything we need on our smartphone.
Planet is integrated with all the major ways to pay – including Alipay and WeChat Pay. All this integration takes the headache out of end of day reporting and revenue tracking, as everything is automated.
Hotels are like several businesses in one. You probably have a bar, café, restaurant, spa, shop, (even a nightclub?).
To make life easy you need a unified approach to accepting payments so it’s simple for your guests. Make sure your payments are fully integrated so you can have eyes on the whole operation and improve security at the same time.
Also, no one likes leaving their friends and family to pay a bill. So mobile android terminals are a must these days, as guests can pay where they want to – at the table, at the bar or in the lounge.
The next few months are critical for hotels with many facing a very uncertain future. Planet can't take away the uncertainty but we can make sure your payments system is ready to maximise your guests' spend and deliver you more Dinngggg.
