For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

 

We are sorry but barcode number:

was not found in our system.


For more information, please click here to provide the details from your Tax Free form(s), or email us here


customerservices@planetpayment.com

Enter your Tax Free form's barcode number:
reCAPTCHA is required.

Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash. 

 

For additional information please refer to this page.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We are waiting to receive your stamped Tax Free form.

 

Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.

 

If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have received your qualifying Tax Free form and recredited your account.  Please note that recredits may be subject to additional fees.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have received your Tax free form and paid your refund by one of the following refund methods:

 

  • Cash
  • Alipay instant refund
  • WeChat instant refund

 

The refunding process is now complete.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have paid your refund by one of the following refund methods:

 

  • Credit card
  • Alipay
  • Cheque/Prepaid card
  • Bank transfer
  • Ctrip Pass

 

Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

We have received your Tax Free form and the refunding process is now complete.

 

Your refund amount was deducted from the original purchase amount at the time of purchase in the store.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

Why your next retail payment may feel more like a hotel check in

Why your next retail payment may feel more like a hotel check in



We've all read so much in the last few weeks on the new / next / current normal, sat on webinars that we hoped would illuminate or reveal future consumer trends.
  • Of course, online payments will be accelerated – Consumers spent $2 trillion globally on online marketplaces in 2019. The top three marketplaces - Taobao, Tmall and Amazon – account for more than two-thirds of the $2 trillion and collectively grew 23% in 2019. These marketplaces grew 22% over 2018, faster than the 17.9% growth of all ecommerce.1.    

  • New retail point of sale - Stores rethink physical store layouts, spacing, in-store traffic flows, hygiene procedures and virtual fitting rooms.  And the pressure on reverse logistics for many segments – particularly "ready to wear" – are dramatic during the early periods of trading post lock down.  Checking store stock levels, click and collect, curb-side pick-up, and order in advance will require new, specialised delivery methods.  In turn, this will put pressure on traditional systems supporting the supply chain.

  • Accelerated move to non-cash payment methods – Many Merchants were already experimenting with fully cashless payment methods, particularly in lower transaction value, quick service restaurants. China is most advanced in penetration of digital wallets, with 86% of the Chinese population using digital wallets in 20192. We have seen contactless limits increase as consumers and Merchants prefer to take the safer option and process less cash, more cards and digital wallets.  

  • The rise of shopper identity – In addition to recognising a "safe shopper", Merchants will be required to increase their ability to identify shoppers and personalise the retail experience.  McKinsey point to a 3X performance improvement for retailers who use data to personalise the customer experience3

  • International travel will take time to return – Many forecasts are made on when international travel will resume, but predicting travel volumes in the next 12-18 months is near impossible. Forecasts for travel in the three to five-year period are more favourable. Most expect 2019 levels of travel to return by 2023; some predict doubling of 2019 volumes by 2026.  

  • And yes, business travel is unlikely to be the same again – As we spend more time remote working, it is very likely that office footprints will change for good. Every collaboration tool – from Slack to Microsoft Teams to Zoom – has seen huge increases in daily active users. Our familiarity and acceptance of such tools is likely to reduce the volume of business travel in the long term.  That said, who's not ready for that first, in person whiteboard session?

The amplification of these underlying trends, will put pressure on the traditional payment methods and processes in all segments.

What's interesting is that those segments who had typically favoured immediate and fast payments – the retail and quick service restaurant experiences we know and love are likely to be disrupted and make shifts toward "order in advance" processes that we are more used to as the guest experience in hospitality.  

 

In retail, we browse, we try, we pay, we consume.  When we stay at hotels, however, we order in advance – we browse, we reserve (with a pre-auth), we check in, we consume, we pay... the C-19 underlying trends are likely to push retail toward an order in advance payment experience.

 

  • Retail – Merchants will need to expose store level inventory and stock levels to power services such as Click and Collect and Click and Deliver. In the luxury retail and VIP space, personal shopping for high value shoppers or shipping to home or hotel are likely to increase.

  • Food & Beverage – Many quick service and dine at table restaurants offered new order in advance or delivery services during the lock down period. In the early return, we see some able to order at the table, take a picture of a QR code to get your menu, and some with payment completely managed via an app. 

  • Hospitality – Even though hotels have always had order in advance processes, hotels are likely to benefit from new digital services that power new in room services and fully frictionless connected commerce. Hotels have specific payment requirements to power the guest experience – booking online, providing a card in advance, opening a room folio at the desk at check in, drawing down for meals, drinks, services and the room before finally paying at check out. Digital pre-auth should allow guests to reserve rooms and check in from their phones, avoiding physical contact at the desk. 

  • And in the rise in unattended order in advance kiosk – The trend toward cashless payments and contactless ordering has seen the footprint of kiosks growing all over the retail space. We're now used to kiosk check-in (oh we would love that right now), we are used to kiosk fast food ordering, and also kiosk ticket collection in many of our favourite haunts and tourist attractions.

 

Depending on the specific use case and sector, it is likely that a large number of enterprise systems will need to be connected to allow Merchants to increase data flows and insight, and to support "order in advance". 

 

A more flexible, customised and personalised experience to the shopper will require greater integration and partners that understand the business process. Payment gateways can deliver rich payment data to these systems and digitise processes that deliver on personalised shopper experiences online and at point of sale.  

 

How will the payment experience change in sectors you serve?  Will order in advance become more common than pay as you consume? 

Sources

Top 100 Online Marketplaces Database
2 PWC Global Consumer Insights Survey 2019
3 McKinsey Insights
Privacy