For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

 

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Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash. 

 

For additional information please refer to this page.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We are waiting to receive your stamped Tax Free form.

 

Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.

 

If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have received your qualifying Tax Free form and recredited your account.  Please note that recredits may be subject to additional fees.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have received your Tax free form and paid your refund by one of the following refund methods:

 

  • Cash
  • Alipay instant refund
  • WeChat instant refund

 

The refunding process is now complete.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have paid your refund by one of the following refund methods:

 

  • Credit card
  • Alipay
  • Cheque/Prepaid card
  • Bank transfer
  • Ctrip Pass

 

Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

We have received your Tax Free form and the refunding process is now complete.

 

Your refund amount was deducted from the original purchase amount at the time of purchase in the store.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

Welcoming shoppers back to French stores

Welcoming shoppers back to French stores


19 May 2021


Retailers across Europe are gearing up for customers to start returning

Welcoming shoppers back to French stores

From today, ‘non-essential’ retailers across France will be able to re-open their stores to customers. At the same time, restaurants, bars and cafes across the country will be able to serve their guests and diners outside.

 

It paves the way for laughter and conversations to return over a coffee, or a glass of wine in thousands of cafes and bars across France. And for customers to get excited talking about their latest purchase from a luxury brand.

 

Many people across Europe’s services sectors are looking at the UK to see what they can learn, after a month or so into a staged re-opening from lockdown, and for signs of recovery.

 

So far, the news from the UK looks positive. The CBI’s monthly Distributive Trades Survey shows that April’s retail sales volumes were viewed as “good” for the first time this year, signalling the start of what will hopefully be a sustained recovery across the UK retail industry.

 

Retailers across Europe are gearing up for customers to start returning to shopping malls and high streets to shop, eat and drink, ready for when local restrictions begin to ease.

 

With much pent-up consumer demand, the success of the ongoing COVID-19 vaccination programme, and a desire to return to a more normal way of life, the conditions are favourable for a strong return in footfall and sales activity for Merchants and retailers.

 

Re-shaping the retail experience

The COVID-19 pandemic has raised many important questions around the in-store experience and accelerated the adoption of digital practices in Retail.

 

With Retail being an international market, changes in consumers’ expectations and behaviours in one market are likely to affect most French retailers – whether they operate domestically or across multiple markets. As a result, retailers across France will be busy re-shaping the shopping experience they offer to their customers – and learning from the changes.

Many retailers across Europe will be encouraged by the early signs from the UK. With that in mind, what can we learn? What are the most important trends?

Firstly, retailers will need to ensure that COVID health and safety measures are fully met when delivering the in-store shopping experience. Safety, hygiene and social distancing are all now an integral part of operating physical stores.

 

This can make it more difficult for retailers to stand out from the crowd and deliver their core brand proposition in-store as they look to attract their customers back and win their share of wallet.

With customers having become so accustomed to shopping online during the pandemic, the pressure is on retailers to better combine in-store and digital to deliver a great multi-channel experience. In short, the pandemic has accelerated the move to omni-channel.

In welcoming customers back, retailers will want to marry the benefits of shopping online – convenience, ease and speed – with the need to provide a COVID safe in-store environment.

 

One way to achieve this is to take the shopping experience to the shopper when in-store. By using mobile devices and tablets, staff can help customers browse their online collections, helping to complement the in-store experience in the physical world. This allows retailers to up-sell and extend the range – increasing ATVs and sales revenue.

 

Staff can also process payments ‘away from the till’ to deliver a more personalised and safer in-store shopping experience; helping customers avoid queues, bottlenecks and reducing dwell time. 

 

Bringing a fully immersive digital experience in-store could be a great way to attract younger generations, such as Gen Z, back to physical stores. Younger shoppers – brought up on mobile devices – will expect to move seamlessly between their mobiles, digital and physical shopping environments – and enjoy a truly personalised shopping experience.

Having become accustomed to shopping online and using remote forms of payment, more and more customers will expect to pay using contactless methods such as digital wallets.

All the evidence shows that COVID-19 has accelerated consumer demand for contactless payment methods. Retailers need to ensure they are well equipped to cater for this; offering a range of options including Alipay, WeChat Pay, Google Pay and Apple Pay.

 

With France being on the UK’s doorstep, this is also a great time for French retailers to be targeting the UK’s Tax Free shoppers. After all, UK visitors don’t rely on trans-continental flights to visit Europe. Many will choose to drive abroad, increasing the capacity to bring their Tax Free goods home from the EU. UK residents are likely to be one of the first groups of international visitors to return to Europe in 2021, with France high on the list of preferred destinations.

 

To help better understand the changing needs and behaviours of customers, retailers will also be looking to their data to help provide them with deeper insights – using this to re-shape the entire end-to-end customer journey.

 

Payments data provides a wealth of insight – from day-to-day performance benchmarking through to using it to develop segmentation models and highly targeted campaigns that drives footfall to stores. Through the better use of data, retailers can grow revenue and build greater brand loyalty.

 

The landscape has changed over the past 12 months – how ready are you to welcome your customers back in-store?

Helping retailers take advantage

 

While COVID-19 has created tough global trading conditions and many challenges for consumers, as we emerge from the crisis it has also created new opportunities to deliver a better payments experience. Put simply, the new behaviours and ways to pay are here to stay.

 

At Planet, we have been partnering with many of the world’s leading retailers for over 30 years. Our experience in retail extends across luxury brands, department stores and boutique outlets, operating across domestic and international markets.

 

Over lockdown, retailers have been actively preparing for a return to growth. They are looking for ways to deliver a superior post-COVID customer experience, while accelerating the recovery of revenues in a way that minimises cost and delivers in-store efficiencies.

 

We can help Retail partners deliver a memorable customer experience. One that will help them generate more revenue by better understanding and catering to customers changing shopping preferences and behaviours, whilst delivering efficiency savings for retailers.

 

Please contact us if you would like to find out more about how we can help.

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