For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

 

For Tax Free shopping in the Finland, please visit our Finland webpage.

 

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Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash. 

 

For additional information please refer to this page.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We are waiting to receive your stamped Tax Free form.

 

Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.

 

If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have received your qualifying Tax Free form and recredited your account.  Please note that recredits may be subject to additional fees.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have received your Tax free form and paid your refund by one of the following refund methods:

 

  • Cash
  • Alipay instant refund
  • WeChat instant refund

 

The refunding process is now complete.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have paid your refund by one of the following refund methods:

 

  • Credit card
  • Alipay
  • Cheque/Prepaid card
  • Bank transfer
  • Ctrip Pass

 

Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

We have received your Tax Free form and the refunding process is now complete.

 

Your refund amount was deducted from the original purchase amount at the time of purchase in the store.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

Adopting cashless payments in an accelerated digital retail world

Adopting cashless payments in an accelerated digital retail world



The pandemic has raised fundamental questions around in-store experience and accelerated the adoption of digital practices in retail. The immediate challenge retailers face as stores re-open is selling to consumers in a hyper-cautious environment. This brings with it an expectation from customers that merchants should be able to provide digital practices and cashless payments.

As stores re-open and restrictions are lifted across some markets how can retailers prepare for shifts in consumer attitudes?

 

Health and safety first 

Retailers will have to find the right balance of creating a customer experience that doesn’t compromise consumers’ and employees' health and safety – all the while protecting and continuing to adhere to their core brand proposition.

 

Many companies are retooling production processes, unlocking the full potential of omnichannel retailing and escalating digital innovation along the value chain.

 

Digital and cashless practices

Mobile wallets have become increasingly popular for shoppers. This is particularly the case for Chinese shoppers from surrounding markets, where wallet use is growing at exponential rates.

 

In China alone, mobile payments spending has reached over $41 trillion annually[1], with more than 92%[2]  of payments made via two of the most dominant platforms Alipay and WeChat Pay.

The impact of implementing digital wallets cannot be underestimated. More than 90% of Chinese travellers would be more willing to shop[3] if foreign merchants offered Chinese mobile payment methods. Merchants can benefit from the increased spend opportunity associated with offering mobile payments.

 

Planet provides an integrated solution that simplifies payment acceptance and processing, and provides merchants with the ability to accept major payment card brands and digital wallets popular with shoppers.

 

Planet enables shoppers to pay in their own currency at point of sale, pay with payment methods familiar to them (e.g. Alipay and WeChat Pay) and process Tax Free.

 

Understand the evolving needs of customers 

Merchants looking to grow their share of spend need to understand the evolving needs and attitudes of shoppers. Much time and investment is spent on ensuring that shoppers receive a retail experience that is in-line with the brand’s ethos and values, and it is imperative that the payment experience is seamlessly integrated and not seen as a disruptive part of the consumer’s shopping journey.

 

Our team of data analysts provide insight on the latest retail sales performance data to help merchants  understand customer behaviour and anticipate future trends. Take a look at the latest report from Planet Intelligence

References
[1] Tech in Asia
[2] China Daily
[3] Nielson
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