For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

 

For Tax Free shopping in the Finland, please visit our Finland webpage.

 

We are sorry but barcode number:

was not found in our system.


For more information, please click here to provide the details from your Tax Free form(s), or email us here


customerservices@planetpayment.com

Enter your Tax Free form's barcode number:
reCAPTCHA is required.

Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash. 

 

For additional information please refer to this page.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We are waiting to receive your stamped Tax Free form.

 

Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.

 

If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have received your qualifying Tax Free form and recredited your account.  Please note that recredits may be subject to additional fees.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have received your Tax free form and paid your refund by one of the following refund methods:

 

  • Cash
  • Alipay instant refund
  • WeChat instant refund

 

The refunding process is now complete.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have paid your refund by one of the following refund methods:

 

  • Credit card
  • Alipay
  • Cheque/Prepaid card
  • Bank transfer
  • Ctrip Pass

 

Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

We have received your Tax Free form and the refunding process is now complete.

 

Your refund amount was deducted from the original purchase amount at the time of purchase in the store.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

Intercontinental Frankfurt rolls out integrated hospitality payments solution

Intercontinental Frankfurt rolls out integrated hospitality payments solution




Improving the payment experience for both customers and staff while becoming fully EMV compliant

With over 60 years' experience in the industry, InterContinental is one of the most successful hotel brands across the Globe. The InterContinental Hotel in Frankfurt Germany is located in the city centre overlooking the river Main, with 467 rooms and a wide range of facilities including a large meeting room on the 21st floor. To meet demand the hotel needed to update their payment infrastructure to a faster, more efficient solution that was PCI compliant.

By implementing the Hospitality Payments solution, InterContinental Frankfurt is now able to process EMV transactions with a fully integrated standardized infrastructure, using Oracle POS & PMS systems and leveraging Oracle Partner status.

We have a full solution integrated with Oracle Opera PMS system and the Oracle Simphony POS with Pay at Table.

Thomas Weidlich, IT Manager, InterContinental Frankfurt

A full solution from one provider

InterContinental Frankfurt needed to replace their old mag-swipe system to become fully PCI compliant. Under the old system, staff had to take the card from the customer and manually swipe or enter card details. Not only was this inefficient during busy check out periods, but it did not comply with PCI regulations, and attracted higher acquiring fees. Staff were also required to telephone the acquirer when handling reversal authorizations. This process was time consuming and the system provided no confirmation the reversal was complete.

 

InterContinental Frankfurt selected the Hospitality Payments solution after a full market review. "We have a full solution integrated with Oracle Opera PMS system and the Oracle Simphony POS with Pay at Table. The solution met all our success criteria and offered the most competitive industry rates," explains Thomas Weidlich, IT Manager.

It's a huge time-saver

Thomas Weidlich, IT Manager, InterContinental Frankfurt

Innovation and support adds value

"The on-boarding process was very straightforward," continues Thomas Weidlich. "I completed the technical requirements in advance, and the terminals came pre-configured which made things much easier. The Payments Portal is also very efficient for handling reversal authorizations where we can print a confirmation straight away."

 

In addition, Planet were able to provide a Pay at Table feature that has improved the customer experience. “InterContinental Frankfurt was one of the first hotels in Frankfurt to implement Pay at Table,” continues Thomas Weidlich. "Our staff no longer have to go back to the workstation. They can recall bill information and print a receipt from the terminal and customers can pay with card or cash. It's a huge time-saver, and as its Wi-Fi enabled, we can use it anywhere throughout our hotel including for room service."

 

InterContinental Frankfurt is already exploring options implement a secure Tokenisation service to simplify the whole payment process and support the hotels continued success.

Find out how we can help you with an integrated payment solution

Contact Us
Privacy