For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.
If you have a query about your tax refund progress, please click here.
For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.
For Tax Free shopping in the Finland, please visit our Finland webpage.
We are sorry but barcode number:
was not found in our system.
For more information, please click here to provide the details from your Tax Free form(s), or email us here
Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.
If you need further help, please use the links below:
We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash.
For additional information please refer to this page.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:
If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We are waiting to receive your stamped Tax Free form.
Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.
If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.
We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We have received your qualifying Tax Free form and recredited your account. Please note that recredits may be subject to additional fees.
We have received your Tax free form and paid your refund by one of the following refund methods:
The refunding process is now complete.
We have paid your refund by one of the following refund methods:
Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
We have received your Tax Free form and the refunding process is now complete.
Your refund amount was deducted from the original purchase amount at the time of purchase in the store.
This case study explores the bespoke international marketing programme created and deployed for our Italian Merchant. In this case study, we cover the campaign audience, targeting and channels, timing and results.
This luxury department store generates a significant part of sales from international customers. Planet Intelligence researchers analysed sales to international shoppers, which showed that the merchant’s sales to customers from USA and China Taiwan were under performing in comparison to the rest of the market. Sales to US customers grew only by 14% YOY while the market grew 37%. At the same time, the market was almost flat in terms of sales to Taiwanese shoppers (-1.3%) and sales from this merchant dropped by 26% for this tourist group. International shoppers from the USA and China Taiwan were identified as high potential sales growth opportunity.
Planet established a digital marketing campaign aimed at growing brand awareness among tourists from the USA and China Taiwan. The campaign also aimed to increase and measure consumer footfall to the merchant’s store. A highly efficient multi-channel approach was adopted, involving Hyperlocal, Travel Programmatic, Social, and In-App advertising channels.
The next important step for this multi-channel digital marketing campaign was to define and plan the most effective time for deployment. Utilising Planet's international shopper calendar, we agreed the ideal periods when significant groups representing both nationalities were expected to travel to Venice over a three month span of time. This time period covered Columbus and Thanksgiving days in US, and National/Double Tenth days in China Taiwan. During the campaign period, Venice would also be attracting many tourists from all over the world for Christmas markets and seasonal shopping.
We turned to Planet, our partner in Tax Free for years, with the aim of increasing and diversifying sales in our department store in Venice. Planet has been able to identify the nationalities with the highest growth potential in our mall, and direct to them a highly effective ad hoc marketing campaign. The results left us very satisfied and, for this reason, we have decided to extend our collaboration to the next campaigns, with the aim of fully exploiting all the potential offered by the great flows of international shoppers that arrive daily in the Lagoon.
Merchant, Department Store, Venice, Italy
Push Store Visits
As a direct result of Planet Consulting's international digital marketing campaign, the Merchant increased brand awareness with 10.5 million distributed impressions. With regards to footfall, 5,134 additional international shoppers were brought to the Merchant’s store. The resulting sales were significant. The US market of international shoppers grew by 58% during the campaign period. Planet’s international digital marketing approach increased merchant sales by 97% overall. Similarly, for China Taiwan shoppers, sales grew by 59% during the campaign, while the market itself dropped by 7.6%.