For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.
If you have a query about your tax refund progress, please click here.
For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.
For Tax Free shopping in the Finland, please visit our Finland webpage.
We are sorry but barcode number:
was not found in our system.
For more information, please click here to provide the details from your Tax Free form(s), or email us here
Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.
If you need further help, please use the links below:
We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash.
For additional information please refer to this page.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:
If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We are waiting to receive your stamped Tax Free form.
Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.
If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We have received your qualifying Tax Free form and recredited your account. Please note that recredits may be subject to additional fees.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
We have received your Tax free form and paid your refund by one of the following refund methods:
The refunding process is now complete.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
We have paid your refund by one of the following refund methods:
Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
We have received your Tax Free form and the refunding process is now complete.
Your refund amount was deducted from the original purchase amount at the time of purchase in the store.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
4 February 2022
Nakanojo prides itself on the quality and exclusivity of the fine-dining experience it serves-up for its customers at its recently opened flagship London restaurant in King’s Road, Chelsea.
They wanted to work with a payments partner that shares the same ethos to deliver a five-star payments experience, in keeping with its brand.
That’s why Nakanojo has chosen to partner with Planet, a global integrated payments leader, to deliver connected payments, acquiring and processing, and gateway services.
Customers will benefit from a stylish, easy-going payments experience, helping them relax and enjoy the contemporary atmosphere and not worry about the payment moment. Thanks to Planet, diners can pay how they want to pay, including high value contactless and digital wallets. They can also pay in their own currency which adds more choice and generates additional revenue for the restaurant.
Staff can process more transactions and reduce waiting times, as they’re able to manage multiple tables without needing to return to the workstation to recall or update bill information. Using Planet’s slick new android terminals, they can also print the receipt from the terminal, as its all run via Wi-Fi. This is thanks to Planet’s Pay at Table service, which equips restaurateurs with the technology to generate more revenue and operate efficiently.
“As a premium restaurant, we work to very high standards and we expect our partners to do the same,” said Rachel Solan, CMO of Nakanojo. “The service delivered by Planet goes above and beyond, helping us gear-up ahead of the busy festive period with a fast and easy set-up, supported by their knowledgeable local team. Thanks to Planet, our staff can focus on delivering a high quality dining experience for our customers underpinned with the best payments technology available in the market. We are looking forward to working with Planet as we expand our business in 2022.”
“I’m delighted that Nakanojo has chosen to partner with us,” said Steve O’Donovan, Chief Payments Officer at Planet. “It’s testimony to the quality of the payments proposition we offer to our top-end Food & Beverage and Hospitality partners, and to the depth of our experience in working with premium brands across multiple sectors. Through our payments and gateway technology, Nakanojo will benefit from increased turnover and efficiency, without compromising on service quality.”
