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For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

 

For Tax Free shopping in the Finland, please visit our Finland webpage.

 

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For more information, please click here to provide the details from your Tax Free form(s), or email us here


customerservices@planetpayment.com

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Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash. 

 

For additional information please refer to this page.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We are waiting to receive your stamped Tax Free form.

 

Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.

 

If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have received your qualifying Tax Free form and recredited your account.  Please note that recredits may be subject to additional fees.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have received your Tax free form and paid your refund by one of the following refund methods:

 

  • Cash
  • Alipay instant refund
  • WeChat instant refund

 

The refunding process is now complete.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have paid your refund by one of the following refund methods:

 

  • Credit card
  • Alipay
  • Cheque/Prepaid card
  • Bank transfer
  • Ctrip Pass

 

Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

We have received your Tax Free form and the refunding process is now complete.

 

Your refund amount was deducted from the original purchase amount at the time of purchase in the store.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

Planet’s Proximis software platform empowers retail staff to deliver a true connected commerce experience

Planet’s Proximis software platform empowers retail staff to deliver a true connected commerce experience


  • 7th July 2022


  • In-store associates able to deliver a dramatically enhanced experience for customers

  • Puts inventory management, Click & Collect and payments in the hands of retail associates, accessible from one handheld modern Android device

  • Retailers benefit from increased footfall and a higher average basket size, generating more revenue, while also improving stock rotation

Retailers want their associates to deliver a consistent, personalised and more enjoyable in-store experience for shoppers and consumers. With the pandemic driving people online and accelerating digitalisation of the retail industry, consumer expectations are greater than ever.

 

Planet, a global technology leader providing integrated software, payment and technology solutions, has today announced it’s adding its payments solution to the Proximis software platform. This combination empowers retailers – specifically front-line associates – to deliver a true, connected, omni-channel shopping experience from one modern Android device*, saving time for shoppers and associates.

 

The fully integrated platform drives sales growth and helps associates work to maximum efficiency. It does this by connecting all stock management systems with payments, bringing together retailers' existing physical infrastructure with their online stores to solve complex commerce problems, including Click & Collect and inventory management.

 

Shoppers benefit from endless aisles giving them a wider choice of products. This is thanks to the inventory management tools granting associates on the shop floor full access to view all their company’s stock, across various warehouses and in other stores. Associates can arrange delivery and take payment on the spot, reducing queues and providing a superior in-store experience.

 

The Click & Collect tool drives customers in-store by allowing them to buy their desired item online, to then come into the store and pick it up on the day of purchase, opening up opportunities for associates to sell more products and increase average basket.

 

Retailers also benefit from better stock rotation, giving them the capacity to use the store stock for home delivery using ship from store to process orders coming in from the ecommerce website. This means there is less stock left in store at the end of the season.

 

We’re giving retail associates superpowers with our new offering. By combining our software and payments systems we’re putting unrivalled power and insights into their hands so they can deliver highly personalised customer engagements which increase conversion and uplift sales.

Real time access to stock levels at the moment of purchase is ground breaking for retail associates, helping provide their shoppers with the choice and convenience they now demand. 

Add the Click & Collect offering, and retailers can expect to see in-store traffic increase significantly.

Tim Goodwin, Chief Product & Technology Officer, Planet

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