Accessibility Options
Text Size
Listen To Page
Night Reading
Contrast
Color Themes

For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

 

For Tax Free shopping in the Finland, please visit our Finland webpage.

 

We are sorry but barcode number:

was not found in our system.


For more information, please click here to provide the details from your Tax Free form(s), or email us here


customerservices@planetpayment.com

Enter your Tax Free form's barcode number:
reCAPTCHA is required.

Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash. 

 

For additional information please refer to this page.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We are waiting to receive your stamped Tax Free form.

 

Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.

 

If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have received your qualifying Tax Free form and recredited your account.  Please note that recredits may be subject to additional fees.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have received your Tax free form and paid your refund by one of the following refund methods:

 

  • Cash
  • Alipay instant refund
  • WeChat instant refund

 

The refunding process is now complete.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have paid your refund by one of the following refund methods:

 

  • Credit card
  • Alipay
  • Cheque/Prepaid card
  • Bank transfer
  • Ctrip Pass

 

Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

We have received your Tax Free form and the refunding process is now complete.

 

Your refund amount was deducted from the original purchase amount at the time of purchase in the store.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

Planet expands hospitality footprint into vacation rentals market with the acquisition of leading software and services provider, Avantio

Planet expands hospitality footprint into vacation rentals market with the acquisition of leading software and services provider, Avantio


21st July 2022 


  • Latest move is part of Planet’s high growth strategy that combines software and payments to create connected commerce solutions
  • With this partnership Avantio customers will benefit from new services and capabilities that will improve the guest experience and make them more competitive
  • Acquisition reflects huge potential of the $73.9bn vacation rental market

Planet, a global technology leader providing integrated software and payment services, is extending its footprint in the hospitality industry with the acquisition of Avantio, the leading all-in-one vacation rental management software and services company.

 

With the thriving vacation rental properties market expected to reach a market volume of $107.7bn by 2026, the acquisition strengthens Planet’s presence in the hospitality sector with a connected commerce platform that can serve both hotels and vacation rentals.

 

Launched in 2001 with the goal to simplify and digitise the fastidious and manual booking process of a property manager, Avantio started to scale rapidly from 2013 onwards as the short-term rental market was maturing and the need for software was increasing.

 

Today, Avantio has one of the most complete and advanced offerings in the market that includes a Property Management System, Channel Manager, customised websites and direct booking tools.

 

For property managers, Avantio helps them to save time and increase profitability. Avantio’s technology automates time consuming tasks for property managers and boosts the guest experience.

 

The Avantio Channel Manager provides connectivity and distribution to the most popular booking portals, including Airbnb, booking.com and Vrbo but also with more than 30 specialised portals worldwide.

 

Avantio also provides value-added services for property managers through its website builder. It provides a seamless experience for guests globally, with a multilingual system that improves the customer experience by communicating with guests easily in their own language.

 

Avantio’s 900+ global customers will benefit from new services and capabilities that deliver a unique experience, perfectly crafted for property managers in the vacation rental market. For Avantio, this partnership sees it secure an investment partner that will help develop technology, software and payment services that achieve a new, unique customer experience.

 

Manuel Giner will continue as the CEO of Avantio, with the entire management team remaining in place. Avantio will be managed as an innovation unit, completely maintained within the Planet structure, to accelerate innovation in new capabilities.

 

In March 2022, following investment from majority owners Advent International (‘Advent’) and Eurazeo, Planet combined with Proximis, Datatrans, protel Hotelsoftware and Hoist Group, to create a unique vertical connected commerce technology offering that delivers the hospitality sector a consistent, convenient, and richer personalised experience for guests.

Vacation rentals is a high growth market with a growing customer base. With that, the hospitality sector is seeing ever higher consumer expectations, where digital platforms and tools are driving rapid change.

We’re creating an all-in-one connected commerce solution for property managers, which combines software, payments, and technology to deliver a consistent, convenient, and richer personalised experience. Planet and Avantio will help property managers take full advantage of the surge in demand from consumers, saving them time and driving more revenue, while ensuring their customers receive the best guest experience.

Brent Warrington, Chief Executive Offer, Planet

The vacation rental value chain has significantly evolved over the past 20 years and as such, we are delighted to be joining forces with Planet as we share the same vision for growth. Our hybrid approach to our technology has always kept us ahead of the competition and we are confident that joining forces with Planet will allow us to continue to grow and innovate. Working together, we will enhance not only Avantio’s value proposition but provide a better offering for property managers and the customers they serve.

Manuel Giner, Chief Executive Offer, Avantio

Privacy