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For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

 

For Tax Free shopping in the Finland, please visit our Finland webpage.

 

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Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

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We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash. 

 

For additional information please refer to this page.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

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If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

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We have received your qualifying Tax Free form and recredited your account.  Please note that recredits may be subject to additional fees.

 

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We have received your Tax free form and paid your refund by one of the following refund methods:

 

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The refunding process is now complete.

 

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We have paid your refund by one of the following refund methods:

 

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Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

We have received your Tax Free form and the refunding process is now complete.

 

Your refund amount was deducted from the original purchase amount at the time of purchase in the store.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

Planet equips hoteliers with the tools to deliver a true connected commerce experience for guests

Planet equips hoteliers with the tools to deliver a true connected commerce experience for guests


12 October 2022


  • Integration of payments with PMS and Food & Beverage POS dramatically enhances the guest experience
  • Single technology partnership gives hoteliers more control over their payments and software systems, simplifying operations, accounting, and reconciliation

Planet, a global technology leader providing integrated software and payment services, has today announced it is connecting payments with the HotSoft Property Management System (PMS) and Volante’s Food & Beverage (F&B) Point of Sale (POS). This will deliver an enhanced connected commerce experience for hoteliers, all through a cost-efficient single technology partnership. 

 

The European hotel industry is continuing to gain momentum with Planet’s most recent Intelligence Report showing that European hotel payments are now moving ahead of pre-pandemic levels.

 

The pandemic accelerated the digitalisation of the hotel industry and consumer expectations are greater than ever. Hoteliers are looking for more ways to wow their guests and are keen to offer a more consistent, personalised, and enjoyable experience.

 

Planet’s move empowers hoteliers to deliver a true connected experience for their guests by embedding payments with HotSoft PMS and Volante’s F&B software. This makes for a smoother transition throughout their guests’ stay, from booking to check-in, bar, restaurant and to check out. It means that hoteliers can effortlessly deliver an enhanced level of service across all touch points, whether guests choose to pay at counter or book services to their room.

 

Thanks to the single technology partnership offered by Planet, hoteliers no longer need to communicate with multiple suppliers or manage numerous contracts. At the same time, it relieves the operational and accounting burden with more efficient payment reconciliation across front office and F&B, lowering error rates and providing access to all KPIs through a single system. Planet’s solution also helps hoteliers ease the pressure on their busy staff by automating time consuming administration tasks, meaning that staff can reallocate their time to improving the guest experience.

 

HotSoft PMS’ all-in-one dashboard allows hoteliers to benchmark their hotel’s performance against the market averages. It also forecasts bookings based on industry trends and manages all their daily hotel operations easily, giving hoteliers control of the booking process as well as the guest journey. It implements an end-to-end mobile guest journey including online reservation, mobile check-in, and check-out as well as mobile room keys.

 

Volante’s F&B POS solution helps hoteliers to streamline all points of sale. The integration of payments helps hotels pick up on-site revenue by making it easy for customers to pay where and when they want. In addition, it generates insights and data on all transactions, stock management and hotel operations to provide hoteliers with a full picture view of all transactions across a resort.

 

The move is part of Planet’s busy product and technology innovation agenda, aimed at further strengthening its leadership position in the European hospitality sector.

 

Discussing the announcement, Tim Goodwin, Chief Product & Technology Officer at Planet, said, “Our connected commerce hospitality platform is designed to bring together previously fragmented systems. This removes friction for guests, ensuring they have a more enjoyable stay while freeing-up time for hotel staff which helps hoteliers overcome some of the staffing challenges they’re facing.

 

“Connecting payments with PMS and F&B POS enables hoteliers to make decisions rooted in data – quickly and efficiently. We’re giving hotels the tools to deliver an excellent experience for guests, all through a single partnership. Real time access to customer spending preferences, performance and forecasting data is game changing for hoteliers and their employees.”

 

Planet completed the acquisition of Hoist including their PMS: HotSoft in December 2021, with the aim to extend its reach in the hotel industry.