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For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

 

For Tax Free shopping in the Finland, please visit our Finland webpage.

 

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For more information, please click here to provide the details from your Tax Free form(s), or email us here


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Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash. 

 

For additional information please refer to this page.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We are waiting to receive your stamped Tax Free form.

 

Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.

 

If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have received your qualifying Tax Free form and recredited your account.  Please note that recredits may be subject to additional fees.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have received your Tax free form and paid your refund by one of the following refund methods:

 

  • Cash
  • Alipay instant refund
  • WeChat instant refund

 

The refunding process is now complete.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have paid your refund by one of the following refund methods:

 

  • Credit card
  • Alipay
  • Cheque/Prepaid card
  • Bank transfer
  • Ctrip Pass

 

Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

We have received your Tax Free form and the refunding process is now complete.

 

Your refund amount was deducted from the original purchase amount at the time of purchase in the store.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

Planet and accesso Technology Group partner to simplify on-site payments for leisure venues and attractions by connecting payments and software

Planet and accesso Technology Group partner to simplify on-site payments for leisure venues and attractions by connecting payments and software


12 July 2022


  • Enables more ways for venues to generate revenue through an improved guest experience

  • Guests have full control over how and where they want to pay while on-site at a venue

  • Saves time and money for leisure businesses

Venues want to give guests full control over how they pay for their tickets, goods and services. They want to make it easy, fast and safe, taking the pain out of payments, especially as they welcome customers back after the pandemic.

 

Planet and accesso® have come together to solve this problem by connecting payments, technology and software for leisure venues and attractions. Planet is a global technology leader providing integrated software, payment and technology solutions for its customers in the hospitality and retail sectors. accesso is the premier technology solutions provider for operators of leisure venues and attractions globally.

 

Through the partnership, guests can choose from more ways to pay during their time on-site, including high-value contactless and digital wallets on their phone. This makes it easier than ever for them to make a payment through on-location payment terminals. Guests can also pay in their own currency, which generates more revenue for venues. 

 

Venues get to save time and money, while driving day-to-day efficiency, thanks to this partnership’s forward-thinking approach to software-enabled payments. Operators can now access Planet’s full suite of hospitality payments and gateway services which is fully integrated with, and available through, accesso’s award-winning ticketing software. The new service connects all payments for tickets, retail and food & beverage together onto one simple, linked on-site operational platform.

 

Venues can store their guests’ card data securely, eliminating the need for staff to request payment details throughout a guest’s visit. This makes their visit more enjoyable so they spend freely when on-site, helping venues increase turnover. This is thanks to Planet’s payment and token integration with the Cybersource platform which simplifies complex digital payments to create a smoother and faster payment journey for guests.

 

Leisure operators also have the opportunity to enhance their loyalty programs through deeper levels of data-driven insight. This drives additional opportunities for venues to generate more revenue, from the time a guest decides to purchase a ticket, through their time on-site, and once they’ve returned home.

 

Front-line staff will enjoy using Planet’s new Android terminals to deliver better payment-based interactions. And, through Planet’s technology integration to accesso‘s Point-of-Sale ticketing systems, staff can easily process a higher volume of transactions through a single device. Implementation of the Android terminals is quick and easy, requiring just a few simple steps.

It’s great to see us extending our suite of connected commerce hospitality payments services to leisure venues and attractions through our partnership with Accesso.

Our service makes it so easy for guests to pay for tickets, goods and services in shops, food outlets and at kiosks. Working with Accesso, we’re greatly reducing complexity and cost for operators, and helping them generate more revenue by providing guests with great experiences.

More than ever, guests want to enjoy a fast, safe and simple payment experience while visiting their favorite leisure attractions.

We’re excited to be working with the payment technology experts at Planet to further redefine the guest experience and advance on-site revenue generation for our clients.

Steve O’Donovan, President, Hospitality and Partners, Planet

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