Accessibility Options
Text Size
Listen To Page
Night Reading
Contrast
Color Themes

For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

 

For Tax Free shopping in the Finland, please visit our Finland webpage.

 

We are sorry but barcode number:

was not found in our system.


For more information, please click here to provide the details from your Tax Free form(s), or email us here


customerservices@planetpayment.com

Enter your Tax Free form's barcode number:
reCAPTCHA is required.

Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash. 

 

For additional information please refer to this page.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We are waiting to receive your stamped Tax Free form.

 

Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.

 

If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have received your qualifying Tax Free form and recredited your account.  Please note that recredits may be subject to additional fees.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have received your Tax free form and paid your refund by one of the following refund methods:

 

  • Cash
  • Alipay instant refund
  • WeChat instant refund

 

The refunding process is now complete.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have paid your refund by one of the following refund methods:

 

  • Credit card
  • Alipay
  • Cheque/Prepaid card
  • Bank transfer
  • Ctrip Pass

 

Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

We have received your Tax Free form and the refunding process is now complete.

 

Your refund amount was deducted from the original purchase amount at the time of purchase in the store.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

Lux Island Resorts Ltd chooses Planet to provide luxury experiences for its guests

Lux Island Resorts Ltd chooses Planet to provide luxury experiences for its guests


8th August 2022 


  • Planet selected by Lux Island Resorts Ltd as its payments and software partner for eight properties across Mauritius, the Maldives and Réunion
  • Pay by Link and use of Sabre SynXis delivers a more enjoyable booking, reservation and payments experience for guests
  • Planet’s deep hospitality sector expertise and local customer support capability a key factor in being appointed

Lux Island Resorts Ltd (“LIR”) promises guests lighter and brighter luxury hospitality that delivers the exceptional across some of the world’s most desirable destinations. Every moment of the guest experience matters, from booking right through to check-out.

 

Planet has been appointed by LIR as its partner to create a more enjoyable booking and payments experience by streamlining payment processes and increasing integration with LIR’s online booking platform for eight properties across Mauritius, the Maldives and Réunion.

 

Using its deep expertise in the hospitality sector Planet will deliver LIR a digital and payments journey which elevates guests’ expectations of a luxury hotel group.

 

Planet’s Pay by Link solution will provide a safe, convenient, and flexible way for guests to pay for their stay using their own device through a secure weblink. This saves time and frees-up reservation and hotel staff so they can dedicate more time to ensuring guests receive a memorable stay. It simplifies complex payments processes without the need for additional digital infrastructure.

 

In line with its vision for connected commerce, for online reservations, Planet’s payment services will be used in conjunction with the Sabre SynXis booking platform. Bookings made online will be automatically posted by Sabre SynXis into the Hotel’s PMS, where they are securely stored on file for future purchases.

 

This increases the efficiency of LIR’s payment tracking and reconciliation and provides guests with a more enjoyable booking and payments experience as they won’t need to present their card details again during their stay.

 

A consistent, convenient and richer personalised experience is vital to driving guest loyalty. By enhancing the guests’ booking and payments experience, Planet can increase customer satisfaction and revenue for LIR.

 

LIR will also be able to leverage Planet’s global hospitality expertise and local technical and customer support teams, to ensure a market leading and consistent delivery of the solutions provided by the partnership.

 

 

We’re delighted that LIR has chosen to appoint Planet to deliver feel-good connected commerce. We’re passionate about the customer experience and we prioritise our offering around their needs. We’re looking forward to working with the team at LIR to create a more enjoyable booking and payment journey aligned with their guests’ expectations.

Steve O’Donovan, President, Hospitality and Partners at Planet

We selected Planet as our technology partner for the quality of their product solutions, strong hospitality expertise and ability to work with our team to deliver a more convenient process for our guests.

Planet has shown a clear understanding of how important the booking and payment experience is for us when looking to make a great first impression and has delivered a service that matches all other elements of our guest experience.

Désiré Elliah, Chief Executive Officer at LIR

Privacy