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Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

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Planet and wi-Q launch a mobile ordering payment service to improve the hotel guest experience

Planet and wi-Q launch a mobile ordering payment service to improve the hotel guest experience


11 January 2021


  • Partnership delivers a safe and fast digital order and payment experience for domestic and international hotel guests

  • With no need to download a separate smartphone application, guests can order and pay for goods and services through a hotel branded web page

  • A touchless user experience helps maintain social distancing, and gives guests the confidence to spend freely from the comfort of their hotel room

Payments company Planet has announced its latest integration and partnership with wi-Q, the award-winning cloud-based mobile ordering company, to further support the evolving needs of the Global Hospitality industry. With more than 30 years’ experience in supplying services to the Hospitality and Food & Beverage sectors, Planet delivers all required payment services including acquiring and processing via one provider, and is fully integrated to wi-Q’s mobile ordering platform.

 

wi-Q’s fully scalable mobile ordering technology takes advantage of Planet with 3C integration services to deliver a fast and convenient integration to Merchant enterprise systems across the Globe. Hotel guests can easily access the service via a hotel’s Wi-Fi, URL or by scanning a QR code. This allows them to instantly browse menus, and order and pay through a brand-customisable interface. As wi-Q’s platform is built and hosted in the cloud, there is no application for hoteliers to develop and maintain, ensuring quick implementation and cost efficiency savings.

It has always been important for us to integrate with our clients’ existing technology, whether it’s their ePOS system or payment provider. It means we can be responsive to their needs, rapidly deploying wi-Q with minimal disruption. Planet services with 3C integration are widely used in hotels and restaurants around the world and we are delighted that our clients can now benefit from yet another channel of its payment solutions through our contactless digital ordering and guest engagement platform.

Graham Cornhill, Founder, wi-Q

The new mobile payment ordering service enables a ‘touchless’ experience, reducing contact between staff and customers. wi-Q has reported a significant increase in demand post-lockdown as hospitality venues turn to mobile ordering to help minimise the spread of the Coronavirus (COVID-19). The solution is currently implemented across global multinational restaurant and hotel chains.  

Our Hospitality payment service allows hoteliers and restaurants to improve the guest experience and optimise revenue. We are excited to be partnering with wi-Q at this time to further expand our range of digital payment solutions and support hospitality venues in their reopening. With a high demand now for innovative, no-touch solutions that help drive revenue, this new partnership with wi-Q will help hotels provide a digital and convenient experience for their guests. And it is another example of Planet’s strategy to digitise and simplify complex payments for our merchant partners.

Steve O’Donovan, Chief Payments Officer, Planet

Planet’s integrated digital hospitality service offers a single entry point to safer contactless payments methods, giving guests the confidence to spend freely. PCI Point-to-Point-Encryption (P2PE) terminal devices support digital wallets such as Alipay and WeChat Pay offering a better payments experience for international guests. The solution enables tokenised transaction flows to provide secure handling of pre-authorisations during a guests' stay. Currency conversion allows guests to pay in the currency of their choice, and helps merchants grow revenue from payment services.

 

With a new innovative digital solution to improve omni-channel processing and support Hospitality merchants in a post lockdown world, the partnership between wi-Q and Planet promises to enhance guest experience whilst continually optimising operational efficiency for their mutual clients.

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