For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.
If you have a query about your tax refund progress, please click here.
For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.
For Tax Free shopping in the Finland, please visit our Finland webpage.
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For more information, please click here to provide the details from your Tax Free form(s), or email us here
Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.
If you need further help, please use the links below:
We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash.
For additional information please refer to this page.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:
If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We are waiting to receive your stamped Tax Free form.
Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.
If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We have received your qualifying Tax Free form and recredited your account. Please note that recredits may be subject to additional fees.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
We have received your Tax free form and paid your refund by one of the following refund methods:
The refunding process is now complete.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
We have paid your refund by one of the following refund methods:
Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
We have received your Tax Free form and the refunding process is now complete.
Your refund amount was deducted from the original purchase amount at the time of purchase in the store.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
6th April 2021
Payments company Planet today announced it has partnered with takepayments Ltd, a payment solutions provider for independent businesses, to bring simplified, digital services to merchants across the UK and Ireland. Through a single payment terminal, small-to-medium sized business will now have everything they need to process safer, digital payments as stores and venues begin to reopen.
Consumers now expect a fast and smooth experience when they come to pay at the till, with payment options they are familiar with. With this new service, the latest mobile Android payment device will process faster, safer, contactless payments as standard including Apple Pay and Google Pay digital wallets. This will be vital when the UK contactless limit increases again to £100 later in 2021. When international travel reopens in the UK and Ireland, merchants can also attract tourists by offering currency conversion services for payments in the spenders’ own currency. As well as support for Chinese wallet methods with Alipay and WeChat Pay.
We are excited to be partnering with takepayments at this time when the UK and Irish markets are set to reopen and businesses can begin to welcome back their customers. From hair salons to pubs to florists, demand for safe digital payments will be in high demand everywhere. Merchants will need to ensure they are prepared with a smooth and simple process that helps them grow their revenue. Our combined offering ensures that takepayments’ customers will have everything they need to process secure payments on the latest payment device, helping them thrive in the recovery.
Steve O’Donovan, Chief Payments Officer at Planet
Merchants can start taking payments quickly and easily due to the terminal’s simple plug and play set up. With full PCI compliant security, this offers peace of mind for both staff and customers. The service also supports auto end-of-day functionality and staff will have access to a user friendly web portal that simplifies reporting and payment management.
takepayments are delighted to move forward with this partnership and see it as yet another initiative that will help businesses operate safely and securely as they start to reopen. Making payment experiences smoother for both the purchaser and customer is a key focus of our “we make it easy” mantra
Jodie Wilkinson, Head Of Strategic Partnerships at takepayments
