For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

 

For Tax Free shopping in the Finland, please visit our Finland webpage.

 

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Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash. 

 

For additional information please refer to this page.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We are waiting to receive your stamped Tax Free form.

 

Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.

 

If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have received your qualifying Tax Free form and recredited your account.  Please note that recredits may be subject to additional fees.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have received your Tax free form and paid your refund by one of the following refund methods:

 

  • Cash
  • Alipay instant refund
  • WeChat instant refund

 

The refunding process is now complete.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have paid your refund by one of the following refund methods:

 

  • Credit card
  • Alipay
  • Cheque/Prepaid card
  • Bank transfer
  • Ctrip Pass

 

Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

We have received your Tax Free form and the refunding process is now complete.

 

Your refund amount was deducted from the original purchase amount at the time of purchase in the store.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

Planet launches a single digital payments platform for Retailers to bring the best of online in-store

Planet launches a single digital payments platform for Retailers to bring the best of online in-store


20 May 2021


  • Integrated payments service includes acquiring, processing, currency conversion and VAT refunds all from a single payments partnership, through one device

  • An omnichannel payment solution with revenue generating value-added services will help increase footfall and spend in-store as domestic and international shoppers return

  • Smooth and secure contactless payments with a choice of methods, including digital wallets, are processed through innovative android terminals for great payment moments that help customers spend freely

Payments company Planet has launched an integrated digital payments service to multi-national retailers across Europe. Through a single partnership, Retailers now benefit from an enhanced, simplified service that unifies multiple payment channels. This allows merchants to trade globally with confidence as their reopen their stores, and improve the Retail experience for all shoppers.

 

As markets begin to open up, retailers are looking to invest in innovative services which save them time and money while offering customers great payment moments. Planet’s Retail payment platform offers acquiring, processing, VAT refunds, and currency conversion all on a single device. Acceptance of multiple payment methods with the major card schemes is included, as well as Alipay and WeChat Pay digital wallets to attract high value Chinese tourists when they return.

 

The Retail service is further enhanced by stylish android payment terminals which ensure a faster, safer in-store process at the till. Planet’s rich integrations with leading Point of Sale (POS) software providers, means merchants can operate a fully integrated all-in-one Retail service. Our range of secure online payments products also ensures flexibility to pay either on-site, online or via mobile to support merchant’s omnichannel strategy.

 

Through a single, revenue generating payments partnership Retailers can benefit from a range of value added services to help grow and develop their business in the pandemic recovery. Currency conversion services give customers the choice and convenience of paying in the currency they know and understand.  While digital VAT refunds offers a quick, simple service to help increase store footfall as international shoppers return.  

Our new integrated Retail service offers merchants a fully digital, omnichannel experience to attract both domestic and international spenders.

Tim Goodwin, Chief Product and Technology Officer at Planet

“In tougher global trading conditions, merchants are focussed on winning back and maintaining their customers by offering them a great experience with their brand. Consumers have been mainly shopping online in the last 12 months where they’ve been spoilt with a slick online experience. Retailers don’t want to disappoint them now as they return in-store. Through one provider, our Retail merchant partners are now equipped with all the tools and services they need to offer a safe, quick and simple payment experience, that helps them grow their revenue. Additionally, by using payment data insights to better understand the consumer journey, we can help Retailers provide a route to a more personalised service that improves brand loyalty.” added Tim Goodwin, Chief Product and Technology Officer at Planet.

 

Our award-winning marketing and consulting team can also work with Retailers to help increase conversion and spend, by creating customised campaigns that offer customers a personalised shopping experience therefore increasing footfall and sales.

 

Retailers also benefit from consolidating all their payment services in one place as local customer support is available 24/7 via a single contact point. The payments portal offers real time transaction views, and reporting tools to help simplify reconciliation for Retailers with multiple sites across many markets.

Would you like to know more about our digital payments solutions?

Contact us
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