For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

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For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

 

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We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash. 

 

For additional information please refer to this page.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

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We have received your Tax Free form and the refunding process is now complete.

 

Your refund amount was deducted from the original purchase amount at the time of purchase in the store.

 

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Planet helps the Eiffel tower get ready to welcome back international visitors with flexible online currency conversion services

Planet helps the Eiffel tower get ready to welcome back international visitors with flexible online currency conversion services


4th February 2021


  • Revenue generating payments provider Planet wins tender to supply Tour Eiffel Management Company (SETE) with online currency conversion (e-DCC).

  • Iconic monument prepares to welcome back international visitors by giving them the convenience to pay in their own currency when booking tickets online.

  • Brexit presents a significant opportunity for European merchants and tourist attractions to target new spenders with revenue-generating payment services

The iconic Eiffel tower in Paris, France, is the most visited paid-for monument in the world with a heritage spanning over 130 years. Of the 6 million visitors welcomed to the attraction in 2019, 75% were international visitors, and revenues from ticketing equaled € 87.201M[1].

 

Planet successfully won the business with SETE for the online currency conversion service launched with the support of Caisse d’Epargne Ile de France, part of BPCE Group, in partnership with Lyra Network online payment solution. International visitors will now have the option to buy their tickets online in the currency of their choice.

 

The launch of this solution to a prestigious customer on a large scale, is a strategic online payments win for Planet in France, and Europe (example transaction pictured below).

This innovative e-DCC launch is opening doors to future business with our existing currency conversion clients, as well as new potential customers across the hospitality, travel and retail industries. Thanks to Planet’s international payments expertise, and connections to leading payment methods and card schemes, we have developed a solution which serves the needs of international spenders. Tourist have the choice to pay in the method they want to use and in their preferred currency, while the merchant can grow revenue from their payments.

Patrice Fortin, Payment Director France at Planet

Last year, the European B2C e-commerce market was estimated to be worth at € 620BN Euros. This presents a huge growing opportunity for merchants to offer new online currency conversion services to their customers. In 2019, 10 million British tourists visited France. The UK government’s decision to leave the European Union means that merchants have a new opportunity to target more consumers, and earn additional revenue through currency conversion and VAT refund payment services.

We are starting preparations now to welcome back tourists to Paris. Enabling a smooth and seamless payment process for our customers is important to our overall brand experience. We are pleased to be working with Planet due to their experience of working with our target customer base as an established revenue generating payments partner.

Michel Balsan, CFO, at SETE

Would you like to know more about our currency conversion services?

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