For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

 

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For more information, please click here to provide the details from your Tax Free form(s), or email us here


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Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash. 

 

For additional information please refer to this page.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We are waiting to receive your stamped Tax Free form.

 

Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.

 

If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have received your qualifying Tax Free form and recredited your account.  Please note that recredits may be subject to additional fees.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have received your Tax free form and paid your refund by one of the following refund methods:

 

  • Cash
  • Alipay instant refund
  • WeChat instant refund

 

The refunding process is now complete.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have paid your refund by one of the following refund methods:

 

  • Credit card
  • Alipay
  • Cheque/Prepaid card
  • Bank transfer
  • Ctrip Pass

 

Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

We have received your Tax Free form and the refunding process is now complete.

 

Your refund amount was deducted from the original purchase amount at the time of purchase in the store.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

Put some Tinngggg in your payments with Planet at this year’s Paris Retail Week

Put some Tinngggg in your payments with Planet at this year’s Paris Retail Week


31 August 2021


  • The online shopping experience has spoilt customers, so make sure you don’t disappoint them as they return to your stores by bringing the best of online in-store

  • Get your sales ceremonies popping and tills ringing louder than ever with our all-in-one Retail integrated payments solution

  • Benefit from acquiring and processing, currency conversion and VAT refunds, all from a single payments partnership, through one device. Visit us at stand G036 to find out more

 

Paris Retail Week heralds a fresh start for retailers across Europe as they continue to welcome customers back in to their stores. This year’s event, located at the prestigious Paris Expo, Porte de Versailles, is being held over three days from 28th – 30th September.

 

We’re Planet, a global integrated payments leader, and we’re taking part. It’s exciting. It’s great to be back at live events. And we’ll be there for the three days at stand G036 armed with plenty of ideas to help you deliver a great customer experience – one that’s safe, effortless and fast – so your customers spend freely and you grow your sales revenue.

 

On our stand, we’ll have our unique all-in-one single Retail digital payments platform. Our unified commerce platform delivers acquiring and processing, digital wallets, VAT refunds, gateway services, currency conversion, total data, as well as sales and marketing consultancy – all through a single payments partnership.

 

Our omnichannel payment solution with revenue generating value-added services will help increase footfall, conversion rates and spend in-store as domestic and international shoppers return.

We’re really excited to be showcasing our all-in-one Retail payments solution and share insights on our innovation roadmap at this year’s Paris Retail Week.

We’re proud of our heritage and experience in serving the needs of Retail partners. Our unique position in the market as a revenue generating partner means we can help retailers deliver great payments moments. Ones that get their tills ringing louder than ever, all through a single partnership.

Peter Daly President of Retail Europe at Planet

During the pandemic, customers turned to online shopping. They’ve enjoyed next day deliveries, unlimited immediate access to stock, simple one click checkouts and no queues. As customers return to stores they’ll once again experience all the drama of being in-store – the window displays, touch of a fabric and the smells – having been spoilt by a fast, safe and convenient online experience.

 

It’s important to ensure you deliver the best of online in-store. Find out how your payments platform measures up? Visit us at stand G036 to see how we can add more Tinngggg to your payments.

 

Learn more about our products in Planet Paris Retail Week Hub.

Schedule a time to meet with the Planet team at Paris Retail Week

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