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For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

 

For Tax Free shopping in the Finland, please visit our Finland webpage.

 

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Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash. 

 

For additional information please refer to this page.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We are waiting to receive your stamped Tax Free form.

 

Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.

 

If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have received your qualifying Tax Free form and recredited your account.  Please note that recredits may be subject to additional fees.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have received your Tax free form and paid your refund by one of the following refund methods:

 

  • Cash
  • Alipay instant refund
  • WeChat instant refund

 

The refunding process is now complete.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have paid your refund by one of the following refund methods:

 

  • Credit card
  • Alipay
  • Cheque/Prepaid card
  • Bank transfer
  • Ctrip Pass

 

Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

We have received your Tax Free form and the refunding process is now complete.

 

Your refund amount was deducted from the original purchase amount at the time of purchase in the store.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

Advent International and Eurazeo acquire Datatrans AG

Advent International and Eurazeo acquire Datatrans AG


11 November 2021


  • Datatrans is a highly innovative, market-leading Swiss digital payment provider that offers eCommerce payment solutions for online shops, mobile apps and social media 

  • Provides the most advanced platform to secure payment transactions and help companies simplify the steps required for PCI compliance

  • Plan to combine Datatrans with Planet and create a global integrated payments leader to support Merchant demands for simple and secure online, mobile and in person payments

As part of their co-operation and co-investment in Planet, a leading provider of integrated payments, Advent International ("Advent") and Eurazeo have today acquired Datatrans AG ("Datatrans" or "the Company") and will now co-own the company.

 

Datatrans is a highly innovative, digital payment solutions provider for more than 5,000 online merchants, including sophisticated multi-national firms. With more than 20 years’ experience across a wide range of industry sectors, Datatrans has become a trusted partner for online businesses, providing them with a single payment gateway for secure payment processing and fraud prevention.

 

The Company also helps online businesses secure Payment Card Industry compliance more easily by using PCI Proxy, an innovative modern platform which converts sensitive card data into a token before it reaches an online merchant's system. 

 

Datatrans has built a strong reputation for giving its customers access to the most profitable payment methods and allowing them to fully exploit their sales potential. By offering configurable, rather than off-the-shelf solutions, Datatrans can adapt to the individual needs of online merchants.  Combining the Datatrans online and digital capabilities with the in-person, global payment processing of Planet, creates an innovative new "one stop shop" that will deliver merchants' payments needs through a single payment partner.

 

The new investment will support the Company's position as the market leader in secure online payments and enable Datatrans to expand into new European markets and deliver new innovative uses for its PCI Proxy platform across Retail, Gaming and Digital services throughout North America and Europe.


"We're excited to work with Advent and Eurazeo to fuel the next phase of growth for Datatrans," said Thomas S. Willenborg, Chief Executive Officer at Datatrans. "The investment will extend the number of markets we can operate in and grow the number of customers we reach with PCI Proxy. The partnership with Planet will allow us to combine online and in-store capabilities to adapt to the individual needs of merchants bringing out the best for their business today, tomorrow and in the future".