For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

 

We are sorry but barcode number:

was not found in our system.


For more information, please click here to provide the details from your Tax Free form(s), or email us here


customerservices@planetpayment.com

Enter your Tax Free form's barcode number:
reCAPTCHA is required.

Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash. 

 

For additional information please refer to this page.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We are waiting to receive your stamped Tax Free form.

 

Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.

 

If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have received your qualifying Tax Free form and recredited your account.  Please note that recredits may be subject to additional fees.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have received your Tax free form and paid your refund by one of the following refund methods:

 

  • Cash
  • Alipay instant refund
  • WeChat instant refund

 

The refunding process is now complete.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have paid your refund by one of the following refund methods:

 

  • Credit card
  • Alipay
  • Cheque/Prepaid card
  • Bank transfer
  • Ctrip Pass

 

Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

We have received your Tax Free form and the refunding process is now complete.

 

Your refund amount was deducted from the original purchase amount at the time of purchase in the store.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

UK to lose up to £10bn in tourist spend to EU as part of Brexit plans

UK to lose up to £10bn in tourist spend to EU as part of Brexit plans



The UK Government is handing a £10bn present to the EU by planning to withdraw the tourist VAT refund scheme from 1 Jan 2021. It is another blow to thousands of UK retailers - some of whom rely on overseas tourists for up to 60% of their sales. In addition, the leisure and hospitality sectors will be badly impacted as returning tourists in 2021 go to France, Italy, Spain and other EU countries rather than the UK.

The UK Retail sector employs nearly three million people, it generates nearly £400 billion in total sales, and represents more than 5% of gross domestic product of the country. UK Retail matters to our economy, our people and our lives. The sector has been severely impacted by Covid-19, seeing many of the household names going into steep decline or disappearing from our high streets completely. 

 

Why then, at this time, has the government made a decision that strips away one of the UK retail sector’s key competitive edges?

If you are a merchant who would like to join the cause and fight to reverse this decision, please get in touch with us.

Help Save UK Retail

Nearly 40 million people visit the United Kingdom each year, and spending by these visitors has been growing 7% year-on-year. International shoppers spend nearly four times what domestic shoppers spend, with some retailers seeing up to 60% of their sales from non-domestic shoppers. The annual spend by non-EU tourists in the UK on tax free goods alone is over £10bn and, in addition, they spend on hotels, restaurants and leisure attractions.

 

The fifth European Union directive gave non-EU visitors to the region the right to buy goods “Tax Free”.  While the UK government decides to remove it, many other nations are introducing it to increase competitiveness and attract tourists.

 

The decision to withdraw the tourist VAT refund scheme serves as a disincentive for international shoppers to come to the UK and spend. As a result, it threatens the jobs and livelihoods of hundreds of thousands of families across the UK, already impacted by the devastation wrought by the COVID-19 crisis.

Now more than ever, we need to save UK retail, not hasten its demise. 

On 11th September 2020, Planet was informed of the outcome of a consultation by HMRC on the future of tax free shopping in the United Kingdom. The outcome was to end a key source of revenue for UK retailers, and a means of helping restore stability and growth into the UK market. This, despite the fact that the vast majority of respondents to the consultation favoured its retention and an extension for EU tourists once the transition period for Brexit was over on 1 Jan 2021.

 

This removes one of the key attractions for people to visit and shop in the UK. It will lower the number of visitors to the UK, decrease the revenue for the UK retail sector, and effectively be the spark for thousands more redundancies in the retail, hospitality and leisure sectors. The impact of this decision has far ranging consequences for retail, hospitality, tourism and the UK economy at large. Meanwhile, EU Retail and Travel & Tourism sectors will be delighted at being handed a €10bn economic boost by the UK as non-EU tourists will now choose EU countries to visit for shopping and holidays rather than the UK.

 

We fail to understand the decision that has been made. Now more than ever, we need to save UK retail, not hasten its demise. So let’s work together to save jobs and improve our economic health, now and in the long term. Planet is working closely with Industry Associations in the UK – The New West End Company, The British Retail Consortium, Walpole and The Association of International Retail (AIR) to mobilise a unified response to change this decision. 

 

At this time, we encourage all our customers and our partners that are impacted by this decision to take action and write to their Member of Parliament. We will communicate updates on our Planet channels and are always open to listen to your feedback as we look to continue to serve our customers.

Follow Planet on LinkedIn for updates

Follow Planet
Privacy