For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.
If you have a query about your tax refund progress, please click here.
For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.
For Tax Free shopping in the Finland, please visit our Finland webpage.
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For more information, please click here to provide the details from your Tax Free form(s), or email us here
Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.
If you need further help, please use the links below:
We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash.
For additional information please refer to this page.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:
If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We are waiting to receive your stamped Tax Free form.
Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.
If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We have received your qualifying Tax Free form and recredited your account. Please note that recredits may be subject to additional fees.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
We have received your Tax free form and paid your refund by one of the following refund methods:
The refunding process is now complete.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
We have paid your refund by one of the following refund methods:
Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
We have received your Tax Free form and the refunding process is now complete.
Your refund amount was deducted from the original purchase amount at the time of purchase in the store.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
12 February 2020
International payments service and technology provider, Planet, is a platinum sponsor of this year’s Merchant Payments Ecosystem (MPE) conference, taking place 18-20 February 2020 in Berlin. The conference, Europe’s largest merchant payments event, enables visitors to discover the latest in payments over a packed three-day agenda featuring keynotes and interactive workshops.
Planet, located at Stand W09, will have a significant presence at the event, with Chief Product and Marketing Officer Rory O’Neill delivering two keynotes, looking at how to deliver an exceptional payments experience, and also how to leverage the digital landscape to drive footfall for merchants and increase sales.
In his first keynote, Rory will explain the importance of engaging with international shoppers before, during and after their trip. Demonstrating how this ongoing engagement fosters brand loyalty, increased footfall to stores and ultimately repeat spending.
During his second keynote, Rory will discuss the power of an engaging digital customer journey, outlining the multiple digital touchpoints that can transform how retailers generate footfall in store.
MPE is the only inclusive European discussion platform for those involved with payments throughout the process, including merchants, acquirers, PSPs and Point of Sale Vendors. It features over 140 speakers, 300 merchants, and has over 1,250 attendees throughout the duration of the event.
“We are looking forward to what promises to be a fast-paced and insightful event at the forefront of the payments ecosystem,” said Rory O’Neill, Chief Product and Marketing Officer, Planet. “The conference will provide a great opportunity for those involved across payments to come together and discuss the latest trends and insights. High on the agenda will be the importance of customer experience and how to use technology to improve footfall of international shoppers, at a time when domestic spend is under pressure.”
Stay up to date on the key take-aways from the event and Rory’s keynotes by following Planet’s LinkedIn account.
