For faster tracking of your Tax Free shopping refund, download our app. Or enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

We are sorry but barcode number:

was not found in our system.


For more information, please click here to provide the details from your Tax Free form(s), or email us here


customerservices@planetpayment.com

Enter your Tax Free form's barcode number:

Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We're waiting to receive your stamped Tax Free form.

 

We will update your tax refund status once we receive it.

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.

We're processing your tax refund.

 

If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Please contact us.

 

We're having difficulty processing your Tax Free form - please provide the details from your Tax Free form(s) on this Tax Free enquiry page.



Tax Refund Customer Services

Your refund has been paid!

 

If you selected one of the following refund methods, refunds can take up to 3-5 days to appear on account statements:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.


If you have not been paid after 5 days, please email us at


Planet Portugal offers nationwide WeChat Pay service

Planet Portugal offers nationwide WeChat Pay service



  • The international payment service provider is the first to make this form of digital payment available to Chinese consumers who purchase in Portugal

28th October 2019

 

Planet Portugal has just launched in the Portuguese market, its international partnership with WeChat, in order to improve the shopping experience of Chinese consumers, who can now pay with their digital wallet in Portugal, becoming the first international payment service company to make this form of payment available at a national level.

 

The agreement was signed with Tenpay, a company of the Tencent Financial Technologies Group, to launch a program that allows Chinese tourists to pay for their purchases or services in our country safely, quickly and efficiently through the functionality of digital payment available on WeChat, one of the largest social media platforms in China.

Planet Portugal and WeChat now provide Chinese consumers visiting Portugal a very convenient tool (QR Code technology), offering them the payment alternative they most identify with, whether they are paying for a meal at the airport or buying a magazine, paying for their stay in a hotel, or being in the most luxury stores, Tax Free shopping in our country.

 

WeChat Pay is one of the most popular mobile payment platforms in China, and its number of daily-payment-transaction has exceeded 1 billion in 2018. The cross-border payment solution offered by WeChat Pay helps merchants across the world draw Chinese travelers into their shops and serve as a lasting link to its 800 million users.

 

Chinese tourists can make payment to the merchants in Chinese yuan, while enabling the merchants to receive the payment in their local currency, saving them the trouble of exchanging currencies and saddling the shopper with a small-denomination banknotes and coins in an unfamiliar currency. Even after they leave the shop, shoppers can still get promotion and after sales service through WeChat. Through serving Chinese outbound tourists, WeChat Pay has established partnerships with an ever-growing number of overseas merchants with the ability to handle transactions in 16 different currencies in over 49 countries and regions.


Asian consumers, most notably the Chinese, are a very attractive target for the Tax Free shopping market in Portugal, where Planet is one of the leading tax free operators in the market. Within the Portuguese tax free shopping payment market, Asian source markets have been consolidating their growth year after year, especially China, which at the end of September has an accumulated growth of 6%, with an average sale of €2,269, representing 30% of the market. (Information available at Planet Intelligence from Sept. 2019).

Rui Ramos, Country Manager of Planet Portugal, comments, “We are delighted to establish this agreement with Tencent and, consequently, to offer this form of payment also in Portugal, to Chinese consumers visiting our country. WeChat is one of the most widely used app's in Asian markets, with hundreds of millions of registered users. This way, Planet offers, in the social network most used by these consumers, a safe, fast and efficient form of payment. By working directly with Tencent in China, we have developed solutions that will continue to attract Chinese consumers to the Portuguese market, offering them a greater choice not only for payments but also to receive Tax Free refunds for purchases made in our country. Our goal is to provide these nationalities the best shopping experience, from payment to tax free refund, through simple and intuitive services that are already part of their daily lives, but in their home countries”.

 

Rui Ramos also highlights the strategy undertaken by Planet Portugal: “The launch of this service was strategically planned with our clients in the jewelry sector with brands massively popular among Chinese shoppers in order to coincide with the Golden Week, this year celebrated between October 1st and 7th – China National Day – registering in this period a significant increase in Chinese tourists traveling through Europe. This release was a success. Even at a time when Yuan quotation is not going through a good moment, we see a growth of Chinese Tax Free purchases of over 124%, when comparing with the same period of 2018, with an average sale of €2,601 . A significant percentage of these purchases were paid using Alipay and WeChat Pay digital wallets through our Planet Pay app. In this short period (1 week), WeChat Pay accounted 30% of digital wallets payments, which is predicting an exponential growth in the future, as was the case of Alipay, a service offered by Planet in our market for over 1 year.

The launch of the WeChat Pay payment service is a step up the company to present a value proposition that already has a wide-ranging portfolio of payment, debit and credit solutions: Visa, MasterCard, UnionPay, Alipay and WeChat Pay (soon American Express), making available in all these solutions also the Tax Free refund.

 

 

Privacy