For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.
If you have a query about your tax refund progress, please click here.
For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.
For Tax Free shopping in the Finland, please visit our Finland webpage.
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For more information, please click here to provide the details from your Tax Free form(s), or email us here
Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.
If you need further help, please use the links below:
We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash.
For additional information please refer to this page.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:
If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We are waiting to receive your stamped Tax Free form.
Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.
If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We have received your qualifying Tax Free form and recredited your account. Please note that recredits may be subject to additional fees.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
We have received your Tax free form and paid your refund by one of the following refund methods:
The refunding process is now complete.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
We have paid your refund by one of the following refund methods:
Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
We have received your Tax Free form and the refunding process is now complete.
Your refund amount was deducted from the original purchase amount at the time of purchase in the store.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
7th October 2019
International payments service provider, Planet, in collaboration with the Federal Tax Authority, has announced an expansion at Dubai International (DXB), the busiest airport for international traffic in the world with more than 89 million passengers per year[1]. This will see the number of self-service kiosks for international shoppers to claim their tax refunds more than double to 20.
The additional self-service kiosks, based at DXB’s Terminal 3, enable international shoppers to validate their own Tax Free purchases. The kiosks, also available at Terminal 1, will ensure shorter queuing times, and an improved customer experience with faster tax refunds than ever before, taking on average one minute to validate a purchase.
As part of the 100% digital Tax Free solution launched in November 2018, over 10,000 merchants throughout Dubai have been onboarded to date, and, with 16 million tourists[2] coming to Dubai each year, there is a significant opportunity for Tax Free shopping to continue to grow in the UAE.
The expansion was commemorated in an official inauguration ceremony at Terminal 3 on October 6th 2019, with Ahmed Noor, Registration and Return Director, Federal Tax Authority, Paul Griffiths, CEO of Dubai Airports and Eugene Barry, Dubai Airports’ EVP of Commercial as special guests.
“At DXB we welcome more than 7 million customers per month through our doors, many of whom come to Dubai to take advantage of the world-class shopping facilities. The expansion of Planet’s services in Terminal 1 and 3 will support us in our ongoing commitment to offer customers of DXB an experience that meets their needs at every level,” said Paul Griffiths, CEO of Dubai Airports.
“The expansion of Planet’s presence in Dubai International Airport shows our commitment to the UAE and improving the tax refund experience for international shoppers, and we are pleased to work with the Federal Tax Authority to make this possible,” said Eyad Al Kourdi, General Manager, Planet.
Planet’s expanded presence at DXB follows the implementation of VAT by the Federal Tax Authority in January 2018, and the introduction of Tax Free shopping in November 2018.
[1] https://www.dubaiairports.ae/corporate/media-centre/fact-sheets/detail/dubai-airports
[2] https://gulfnews.com/business/tourism/dubai-visitor-numbers-reach-nearly-16-million-2018-up-08-1.62277405
