For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

 

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For more information, please click here to provide the details from your Tax Free form(s), or email us here


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Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash. 

 

For additional information please refer to this page.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We are waiting to receive your stamped Tax Free form.

 

Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.

 

If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have received your qualifying Tax Free form and recredited your account.  Please note that recredits may be subject to additional fees.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have received your Tax free form and paid your refund by one of the following refund methods:

 

  • Cash
  • Alipay instant refund
  • WeChat instant refund

 

The refunding process is now complete.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have paid your refund by one of the following refund methods:

 

  • Credit card
  • Alipay
  • Cheque/Prepaid card
  • Bank transfer
  • Ctrip Pass

 

Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

We have received your Tax Free form and the refunding process is now complete.

 

Your refund amount was deducted from the original purchase amount at the time of purchase in the store.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

Complete Merchant Solutions to launch Browse in Your Currency, powered by Planet

Complete Merchant Solutions to launch Browse in Your Currency, powered by Planet



  • Browse in Your Currency, Planet's Multi-Currency Pricing solution, allows eCommerce merchants to localise their offering and simplify the shopping experience for international customers who will be able to shop and pay in their home currency, while the merchant receives a settlement in US Dollars. 
  • With Browse in Your Currency, merchants can more effectively target foreign markets, reduce cart abandonment, and close more sales by turning shoppers into buyers all without the requirement for setting up a foreign entity.  

20th June, 2019

Complete Merchant Solutions (CMS), a full-service electronic payments solutions provider, and Planet, a leading international payments service and technology provider, jointly announce the launch of Browse in Your Currency powered by Planet.
 
Browse in Your Currency, Planet's Multi-Currency Pricing solution, allows eCommerce merchants to localise their offering and simplify the shopping experience for international customers who will be able to shop and pay in their home currency, while the merchant receives a settlement in US Dollars.  With Browse in Your Currency, merchants can more effectively target foreign markets, reduce cart abandonment, and close more sales by turning shoppers into buyers all without the requirement for setting up a foreign entity.  
 
"Providing innovative and profitable solutions to our merchants is a top priority, and we are eager to support Browse in Your Currency, powered by Planet to bring personalised online shopping to our merchant base and their customers," said Chris Henneman, SVP of Business Development at CMS. 
 
"Planet is thrilled to work with CMS and their Nexio platform," said Chris Greenstein, Director US Sales & Acquirer Relations at Planet Payments. "Global eCommerce sales continue to rise at a rapid pace, and we believe that our solution will enable CMS to attract and retain more business from merchants with an international focus.  Browse in Your Currency & the Nexio platform will provide merchants with the tools to enhance their website offering and drive international sales while improving the shopping experience for international shoppers"
 
About CMS
CMS is a payment technology company located in Orem, Utah, focused on providing a straight forward way of handling the payment process for businesses of all types around the globe.  Their Nexio platform is known for having a simple API that gives companies instant access to tools that help decrease fraud, increase security, and leverage tokenization. Nexio's dashboard is flexible and scalable, giving CFO's and other business managers the information they need to take action.
 
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