For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.
If you have a query about your tax refund progress, please click here.
For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.
For Tax Free shopping in the Finland, please visit our Finland webpage.
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For more information, please click here to provide the details from your Tax Free form(s), or email us here
Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.
If you need further help, please use the links below:
We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash.
For additional information please refer to this page.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:
If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We are waiting to receive your stamped Tax Free form.
Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.
If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We have received your qualifying Tax Free form and recredited your account. Please note that recredits may be subject to additional fees.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
We have received your Tax free form and paid your refund by one of the following refund methods:
The refunding process is now complete.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
We have paid your refund by one of the following refund methods:
Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
We have received your Tax Free form and the refunding process is now complete.
Your refund amount was deducted from the original purchase amount at the time of purchase in the store.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
Fintrax brings multiple businesses into one brand: Planet
Capitalising on strong year-on-year growth and recent acquisitions, Planet will further enhance international payment experiences for businesses and consumers.
16th May, 2018
Planet is an international payment service provider that helps businesses exceed the needs of their international customers. Today, Fintrax Group brings together its multiple businesses under one brand identity with a unified vision and continued growth strategy in established and emerging markets.
Recent acquisitions, such as Planet Payment and GB TaxFree, combined with significant year-on-year growth, positions the new brand to create better international payment and services experiences for businesses and tourists alike.
“We see this as the perfect opportunity to further strengthen our proposition to global customers. Bringing together all of our businesses into a single brand with a clear vision and business strategy is the start of a new growth era, where we will transform how retailers, brands and our bank partners improve the international tourist experience,” explained Patrick Waldron, CEO at Planet.
“We now have over 1,000 experts across 55 countries in five continents, reinforcing our position as an international payments specialist. Our coordinated roll-out over the coming months will ensure that our valued customers and partners will experience a seamless transition and the same great service.”
About Planet
Planet, the new brand for Fintrax Group, is an international payment service and technology provider that helps businesses exceed the needs of their international customers. Rebranded in 2018, Planet incorporates Premier Tax Free, Planet Payment, GB TaxFree and former parent company Fintrax Group. With over 1,000 experts across 55 countries, Planet creates better international payment and service experiences for 300,000 merchants and over 100 partner banks in five continents. Planet is also part of the Eurazeo portfolio of growth companies.
Find out more here: https://www.planetpayment.com/
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