For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

 

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For more information, please click here to provide the details from your Tax Free form(s), or email us here


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Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash. 

 

For additional information please refer to this page.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We are waiting to receive your stamped Tax Free form.

 

Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.

 

If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have received your qualifying Tax Free form and recredited your account.  Please note that recredits may be subject to additional fees.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have received your Tax free form and paid your refund by one of the following refund methods:

 

  • Cash
  • Alipay instant refund
  • WeChat instant refund

 

The refunding process is now complete.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have paid your refund by one of the following refund methods:

 

  • Credit card
  • Alipay
  • Cheque/Prepaid card
  • Bank transfer
  • Ctrip Pass

 

Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

We have received your Tax Free form and the refunding process is now complete.

 

Your refund amount was deducted from the original purchase amount at the time of purchase in the store.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

New international airline routes set to boost Ireland's Tax Free sales

New international airline routes set to boost Ireland's Tax Free sales


Two significant international airline “firsts” for Ireland will provide retailers in Ireland with a significant boost in terms of inbound arrivals from the world’s number two economy.


  • From June 2018, China’s Hainan Airlines will begin the first direct flights between Beijing and Dublin
  • In the same month, Cathay Pacific will also begin direct flights between Hong Kong and Dublin

29th March, 2018

China is the world's largest outbound travel market, and one of the fastest growing, with trips from China predicted to grow to 200 million a year by 2020. The Irish Times article that highlights these new direct flights provides further context for this huge opportunity to the Irish economy:

 

“Tourism Ireland estimates that about 70,000 Chinese visitors came to the island of Ireland last year, up from 60,000 visitors in 2016.”  According to the Dublin Airport Authority, these direct flights will have the capacity to carry approximately 175,000 inbound travelers by 2019, which represents a significant increase.

 

This is a particularly important announcement for retailers in Ireland. Currently, Chinese tourists are Ireland’s leading retail spenders with an average spend of €414 relative to the national average of €180.

 

While Chinese shopping is largely concentrated in the Dublin region, the growth in numbers and changing nature of that travel to be more independent and less ‘packaged’, is likely to see a further growth of shopping in regions beyond Dublin.

 

As a business founded in Ireland, and now present across 55 markets worldwide, we are a well-recognised and respected brand with Chinese tourists.

 

To complement our strength in working with Chinese tourists, we have hired additional Chinese speaking staff in our Dublin Airport office and have recently updated all our point of sale materials to communicate the Tax Free process more effectively.

 

We have also been investing in advanced Cultural Training to key Chinese-focused retailers and have updated our 60 refund locations across China, which can also refund Irish VAT refund forms to returning tourists to China.

 

From June, coinciding with the two new direct flight services, we will also be operating from an additional office in Terminal 1 where the Chinese flights will be departing from.

 

Likewise, we will be further adding to our staff levels there to ensure a high level of service in close co-operation with Customs and the DAA.

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