For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

 

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For more information, please click here to provide the details from your Tax Free form(s), or email us here


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Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash. 

 

For additional information please refer to this page.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We are waiting to receive your stamped Tax Free form.

 

Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.

 

If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have received your qualifying Tax Free form and recredited your account.  Please note that recredits may be subject to additional fees.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have received your Tax free form and paid your refund by one of the following refund methods:

 

  • Cash
  • Alipay instant refund
  • WeChat instant refund

 

The refunding process is now complete.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have paid your refund by one of the following refund methods:

 

  • Credit card
  • Alipay
  • Cheque/Prepaid card
  • Bank transfer
  • Ctrip Pass

 

Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

We have received your Tax Free form and the refunding process is now complete.

 

Your refund amount was deducted from the original purchase amount at the time of purchase in the store.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

First electronic Tax Free form issued in Russia

First electronic Tax Free form issued in Russia


The Form was issued in Central Moscow on 11th April by a store owned by BOSCO di CILIEGI Group.


This historic process follows the announcement made by the Government of Russia in 2017 of legislation allowing shoppers from outside the Eurasian Economic Union (EEU) to save up to 18% when spending a minimum of 10,000 Roubles on a range of goods including fashion, technology and jewellery. This was one initiative to promote tourism in advance of and following the upcoming FIFA World Cup, where it’s estimated over one million fans will travel to the country’s capital.

12th April, 2018

Gary Byrne, Director of New markets Worldwide in Fintrax Group, parent company of Premier Tax Free commented: “According to recent data, one million Chinese tourists visited Russia in 2016 where they spent US$2 billion, highlighting the scale of the Tax Free market now this legislation is in place.

 

“Premier Tax Free has been instrumental in the launch of the Tax Free shopping services now available, through working closely with the Government, regulators and potential Merchants for almost two years. Following issuing this Electronic Tax Free Form, our innovative Premier Online VAT refund system will be rolled out to qualifying Merchants on a daily basis.”

 

To further support this new market, Premier Tax Free has appointed Andrey Silantiev as the Country Manager for Russia. Mr Silantiev joins from Deloitte and will provide on the ground support to Merchants.

 

Patrick Waldron, CEO of Premier Tax Free, says: “The processing of this Tax Free Form brings to an end almost two years of hard work to make this new market a reality. We are excited about the opportunities and products that we will be able to develop with key Russian stakeholders and pioneers within the digital payment space, to further enhance the shopping opportunities available to the international traveller.”

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