For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.
If you have a query about your tax refund progress, please click here.
For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.
For Tax Free shopping in the Finland, please visit our Finland webpage.
We are sorry but barcode number:
was not found in our system.
For more information, please click here to provide the details from your Tax Free form(s), or email us here
Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.
If you need further help, please use the links below:
We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash.
For additional information please refer to this page.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:
If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We are waiting to receive your stamped Tax Free form.
Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.
If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We have received your qualifying Tax Free form and recredited your account. Please note that recredits may be subject to additional fees.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
We have received your Tax free form and paid your refund by one of the following refund methods:
The refunding process is now complete.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
We have paid your refund by one of the following refund methods:
Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
We have received your Tax Free form and the refunding process is now complete.
Your refund amount was deducted from the original purchase amount at the time of purchase in the store.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
Are UK retailers set to benefit from Chinese spending power during New Year celebrations?
Chinese New Year (16 February 2018) is the biggest event in the Chinese calendar, not just for Chinese nationals travelling abroad, but also for UK luxury retailers who can expect an influx of shoppers from this region.
12th February, 2018
According to data from Premier Tax Free, a leader in multi-currency digital payment processing, retail sales to Chinese tourists grew by 27% in 2017, confirming this group as one of the most lucrative markets for UK retailers.
During the 2017 Chinese New Year celebrations, sales to Chinese tourists grew by 93%. These statistics far outstrip the UK’s domestic retail performance, with the average annual growth rate for retail sales reaching just 1.7%.
This trend was across the UK with Birmingham, London and Bicester Village experiencing significant increases in sales to Chinese tourists during the Chinese New Year. Birmingham saw the strongest growth with an increase of 119% sales, followed closely by London at 113% and Bicester Village at 69%.
The nationwide appeal of the UK mean it is crucial merchants are using payment methods and marketing tools that are familiar to Chinese tourists.
For 2018, data from Forward Keys predicts an 8% growth in Chinese tourist arrivals to the UK for the New Year celebrations.
Patrick Waldron, CEO of Premier Tax Free, says: “Chinese New Year presents one of the biggest opportunities of the year for UK retailers. Our investment in partnerships with Ctrip, Alipay and WeChat, amongst others, makes tax free shopping easier and more customer-friendly and means merchants can capitalise on the influx of Chinese visitors to the UK.”
Waldron continues: “It’s great to see retailers from across all cities in the UK attracting more Chinese tourists to their stores, demonstrating our unique position as a destination with multiple luxury shopping locations. Events with international appeal, like the English Premier League, help attract foreign visitors while the introduction of new international routes from regional airports, like those between Beijing and Manchester, continues to expand tax free shopping outside of London.”
Josie Cartridge, Customer Director at River Island says: “Chinese New Year marks one of the peaks in footfall and spend from Chinese tourists in our stores. This provides a great opportunity for us to target the Chinese market and drive brand awareness and sales. To this end, we have been looking into new ways of engaging Chinese tourists across print and digital platforms to help attract more of these visitors into our stores and encourage them to shop Tax Free with us. We are committed to catering to this market and ready to welcome tourists during Chinese New Year.”
