For faster tracking of your Tax Free shopping refund, download our app. Or enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

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For more information, please click here to provide the details from your Tax Free form(s), or email us here


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Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

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We will update your tax refund status once we receive it.

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.

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If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Please contact us.

 

We're having difficulty processing your Tax Free form - please provide the details from your Tax Free form(s) on this Tax Free enquiry page.



Tax Refund Customer Services

Your refund has been paid!

 

If you selected one of the following refund methods, refunds can take up to 3-5 days to appear on account statements:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.


If you have not been paid after 5 days, please email us at


Year of the Rooster set to re-awaken travel intentions to Europe

Year of the Rooster set to re-awaken travel intentions to Europe



The Chinese New Year is set to provide an early boost to 2017, with arrivals growth in the first quarter predicted to be close to 19%

20th January 2017.

 

The Chinese New Year is set to provide an early boost to 2017, with arrivals growth in the first quarter predicted to be close to 19%, and whilst all major destinations are expected to see gains, Spain and the UK are predicted to see growth of 45% and 33%, respectively.

 

A recent report from our partners at Forward Keys highlights that whilst Spain is predicted to see the highest rate of growth, Northern Europe and Central/Eastern European destinations are showing some of the greatest gains in popularity with triple-digit gains expected during Golden week. The four days prior to the start of Golden week show the highest concentration of departure dates, which in 2017 runs from 27th January to 2nd February.

 

Arrivals from Hong Kong and Taiwan are also expected to exhibit strong gains during this period. Tax free shopping sales to these tourists saw growth of 38% and 51%, respectively in December, resulting in sales to these tourists representing 9% of all tax free shopping sales in December. Consequently, this represents the highest mix of sales ever seen by these nationalities.

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