For faster tracking of your Tax Free shopping refund, download our app. Or enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

We are sorry but barcode number:

was not found in our system.


For more information, please click here to provide the details from your Tax Free form(s), or email us here


customerservices@planetpayment.com

Enter your Tax Free form's barcode number:

Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We're waiting to receive your stamped Tax Free form.

 

We will update your tax refund status once we receive it.

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.

We're processing your tax refund.

 

If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Please contact us.

 

We're having difficulty processing your Tax Free form - please provide the details from your Tax Free form(s) on this Tax Free enquiry page.



Tax Refund Customer Services

Your refund has been paid!

 

If you selected one of the following refund methods, refunds can take up to 3-5 days to appear on account statements:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.


If you have not been paid after 5 days, please email us at


UK and France recent terror attacks suggest cautious optimism prevails

UK and France recent terror attacks suggest cautious optimism prevails



Sales growth in France and the UK continued the positive trajectory seen in recent months, with gains of 26% and 38%, respectively. 

5th July 2018

 

Sales growth in France and the UK continued the positive trajectory seen in recent months, with gains of 26% and 38%, respectively. Whilst these gains ostensibly represent ongoing confidence to travel to these destinations, with increasing numbers of tourists reported in London and Paris, a degree of cautious optimism should be maintained.

 

The context for the gains in May are that sales declined by 25% and 6% in France and the UK, respectively in May 2016, thereby distorting growth comparisons.

Additionally, whilst the reaction to the Westminster and Champs Elysees attacks were relatively muted, it is too early to qualify the effect of more recent attacks in Manchester, London Bridge and Notre Dame. Although early indications on the effect of the Manchester attack suggested limited impact, this could be compounded by more recent events.

 

Furthermore, growth comparisons in the UK will inherently be likely to be tempered somewhat in the coming months, based on the anniversary of the referendum outcome in June and subsequent devaluation of Sterling; and therefore delineating this from the effect of terror attacks will inherently be fraught with difficulty.

 

To view more, please see the report here.

Privacy