For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.
If you have a query about your tax refund progress, please click here.
For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.
For Tax Free shopping in the Finland, please visit our Finland webpage.
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For more information, please click here to provide the details from your Tax Free form(s), or email us here
Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.
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We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash.
For additional information please refer to this page.
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Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:
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Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.
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If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We have received your qualifying Tax Free form and recredited your account. Please note that recredits may be subject to additional fees.
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We have received your Tax free form and paid your refund by one of the following refund methods:
The refunding process is now complete.
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We have paid your refund by one of the following refund methods:
Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
We have received your Tax Free form and the refunding process is now complete.
Your refund amount was deducted from the original purchase amount at the time of purchase in the store.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
Whilst arrivals of Chinese tourists saw a fall in numbers in February, the timing of the new year period saw sales to these tourists increase by 35%, following the 29% gains in January
24th March, 2017
Whilst arrivals of Chinese tourists saw a fall in numbers in February, the timing of the new year period saw sales to these tourists increase by 35%, following the 29% gains in January. Whilst the major European destinations, with the exception of Germany, all saw gains of 40%+, the remaining destinations collectively saw a 70% increase in sales, with triple-digit gains seen across a number of these destinations, including Austria, Iceland and Greece.
Furthermore, sales to tourists from Hong Kong saw growth of 88% in February, following the 94% increase seen in January, with France and the UK being the primary beneficiaries with growth of 147% and 72%, respectively. These gains saw these tourists elevated to 3rd position in the rankings of tourist nationalities, surpassing sales to American tourists.
Sales to Taiwanese tourists saw growth of 53% in the month, representing the third consecutive month of 50%+ gains to these tourists. Arrivals from China and Hong Kong are both predicted to see gains of 7% over the next 3 months, with 17% predicted for Taiwanese arrivals.
