For faster tracking of your Tax Free shopping refund, download our app. Or enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

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If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

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We're having difficulty processing your Tax Free form - please provide the details from your Tax Free form(s) on this Tax Free enquiry page.



Tax Refund Customer Services

Your refund has been paid!

 

If you selected one of the following refund methods, refunds can take up to 3-5 days to appear on account statements:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.


If you have not been paid after 5 days, please email us at


2017 provides Tax Free shopping resurgence

2017 provides Tax Free shopping resurgence



The first month of 2017 saw positive gains across a wide breadth of tourist bases, with the BRIC nationalities providing gains of 22% in the month

14th February 2017.

 

The first month of 2017 saw positive gains across a wide breadth of tourist bases, with the BRIC nationalities providing gains of 22% in the month, which was led by gains of 64% and 29% to Brazilian and Chinese tourists, respectively. Sales to Russian tourists saw growth of 2% in the month, however significant gains were seen in some of the major destinations with growth of 33%, 42% and 40% in the UK, Italy and Spain, respectively. Sales to Indian tourists saw growth of 8% in the month, however excluding Singapore, sales to these tourists saw growth of 33% in the month.

 

Tourism from the GCC (Gulf Co-operation Council) was also a source of significant gains in the month, with sales Emirati and Qatari tourists growing by 48% and 45%, respectively. This was off-set by a decline to Saudi tourists of 42%, however, sales to these tourists saw gains of 36% in the corresponding period in the prior year.

 

Furthermore, sales to American tourists continued to see strong gains with growth of 35%, whilst sales to tourists from Hong Kong and Taiwan saw gains of 94% and 54%, respectively.

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