For faster tracking of your Tax Free shopping refund, download our app. Or enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

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Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

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If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.

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If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

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We're having difficulty processing your Tax Free form - please provide the details from your Tax Free form(s) on this Tax Free enquiry page.



Tax Refund Customer Services

Your refund has been paid!

 

If you selected one of the following refund methods, refunds can take up to 3-5 days to appear on account statements:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.


If you have not been paid after 5 days, please email us at


2017 Evidences a Resurgence in Tourism to Italy

2017 Evidences a Resurgence in Tourism to Italy



Following significant gains in arrival numbers in 2015, partly attributable to the Expo Milano, and therefore due to the inherently strong growth compares, arrivals to Italy in 2016 saw a modest decline.

31st May 2017.

 

Following significant gains in arrival numbers in 2015, partly attributable to the Expo Milano, and therefore due to the inherently strong growth compares, arrivals to Italy in 2016 saw a modest decline.

 

Consequently, whilst arrivals to Italy in 2017 have evidenced strong gains, Tax Free Shopping sales have seen a disproportionately higher increase in sales, with increasing numbers of Chinese and Russian tourists opting to travel to Italy, resulting in the 31% growth in sales in April 2017 representing the highest gains since September 2015.

 

The 16% increase in Chinese tourist arrivals to Italy in April 2017 was not only commensurate with a 57% increase in sales to these tourists, but also represented the highest rate of growth of these tourists among the main European destination markets in April. Furthermore, as one of the first destinations to witness a resurgence in Russian tourist spend in 2016, and with Italy representing the second most important destination for these tourists for Tax Free shopping, it has also benefitted from a 44% increase in sales to these tourists on a year to date basis. The current outlook suggests the rate of growth in Chinese tourist arrivals will be moderately lower from May through to July, however arrivals of Russian, American Taiwanese and Japanese arrivals are all predicted to experience double-digit gains.

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