为了更快地追踪您的退税进度，请在下方输入您退税单的详细信息。请注意，您输入的信息不能包含任何空格或连字符，填写数字和字母即可。
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针对在阿拉伯联合酋酋长国的购物退税，请点击这里访问阿联酋的专用网站。
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If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.
We're processing your tax refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:
If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
You can also download the Planet App to track your refund from your mobile at any time.
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We're having difficulty processing your Tax Free form - please provide the details from your Tax Free form(s) on this Tax Free enquiry page.
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If you selected one of the following refund methods, refunds can take up to 3-5 days to appear on account statements:
If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.
If you have not been paid after 5 days, please email us at
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