As the leader in the fast, ever-changing world of multi currency processing solutions, Planet Payment is looking for exceptionally talented and motivated people to join our team.
All positions are located in Long Beach, New York, unless otherwise indicated. We currently do not offer telecommuting positions or relocation packages.
For employment consideration, please submit your resume with cover letter stating salary history and salary requirements via email to .(JavaScript must be enabled to view this email address). Please place the position title in the subject line of your email. (Sorry no phone calls will be accepted.)
Whether we’re described as the little guy with big reach or the global company with heart, Planet Payment stands for integrity, ingenuity and high-quality service. A payment processor with tremendous global reach and offices scattered across the globe - our headquarter is located in the small coastal community of Long Beach, New York. Our strategically located offices give us access to our processing partners from all corners of the world, while our small, tight-knit internal community allows us to remain focused on the most important aspect of our business: providing quality, innovative solutions to our customers, and cardholders everywhere. We pride ourselves on our diversity in the workplace, with employees representing us from North America and Europe to the Asia-Pacific. Our small yet international spectrum of workers gives us the advantage of having a better understanding when doing business with other countries and cultures.
More then just a credit card processor, Planet Payment is a technology-based company at its foundation. Part of Planet Payment’s core business model is identifying needs in the marketplace and developing solutions to fulfill these needs and stimulate global commerce. We are constantly creating unique and innovative way to encourage business at the international level and to make processing and reporting on a global scale as accessible as possible. Our smaller size gives us the flexibility to truly focus on our customers’ needs, coming up with different, easier and exciting payment methods all the time - while our vast experience and network of partners gives us the ability to make our inventive ideas a reality.
Credit Card Payment Processing Operations Analyst
Employee Type:
Full-Time Employee
Industry:
Banking - Financial Services
Manages Others:
No
Experience:
At least 3 year(s)
Relocation Covered:
No
Posted:
6/19/2009
Description:
Planet Payment Inc. is a multi-currency payment processor providing services to international Banks, Processors and Merchants to accept, process and reconcile credit card transactions in multiple currencies. Due to our dynamic growth we are currently seeking a Operations Analyst for immediate hire at our Long Beach (Long Island), New York office.
This position will be key team member in the Business Operations department. We provide processing services to banks and merchants globally and the responsibilities of this position includes the daily “checks & balances” of our acquiring environment which involves monitoring settlement and clearing, transaction processing problem analysis and resolution, report/data analytics (using Excel), dealing with external clients/vendors and the ongoing maintenance of departmental process and procedural documentation.
Responsibilities:
- Ensure our global client’s business reconciles and runs efficiently on a day-to-day basis
- Problem identification, analysis and resolution
- Data analytics and report generation using Excel
- Ensure client service levels are met including such items as file and report delivery
- Manage content of the Operations “Runbook” and other procedural documents with the Technical Writer
- Ensure all monitoring procedures and other guidelines are followed
- Manage ticket tracking software, including communication regarding usage and ticket reporting
- Liaise with other teams such as Project Management
- Ensure appropriate Problem Management & Resolution processes are in place to ensure a high level of service
Requirements/Experience:
- Must have a minimum of 3 years in a credit card processing operations environment within a bank card Acquiring environment
- Must have a working knowledge of bank card authorization, settlement & clearing, Interchange and Dispute Resolution
- Must have working knowledge of Card Association compliance, regulations and release documentation
- Must be proficient w/ Excel
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